Monthly Statistic For Year 2017
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2016 | ||||||||||||
No. of Consumers | 67605 | 67928 | 68291 | 68580 | 68612 | 68528 | 68732 | 68983 | 69148 | 69733 | 70282 | 70252 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2016 | ||||||||||||
Domestic | 58840 | 59135 | 59410 | 59635 | 59622 | 59513 | 59692 | 59930 | 60016 | 60741 | 60921 | 60954 |
Commercial | 8721 | 8748 | 8836 | 8901 | 8947 | 8972 | 8997 | 9009 | 9089 | 9219 | 9318 | 9254 |
Others | 43 | 45 | 45 | 44 | 43 | 43 | 43 | 44 | 43 | 43 | 43 | 44 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016 |
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Production | 4929 | 4138 | 4432 | 4476 | 4662 | 4565 | 4793 | 4812 | 4671 | 4897 | 4671 | 4825 |
Consumption | 3227 | 2805 | 2850 | 2849 | 2832 | 2945 | 2786 | 2755 | 2870 | 2864 | 2870 | 2879 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2016 |
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Total Length of Pipelines (KM) |
1330 | 1332 | 1334 | 1337 | 1338 | 1338 | 1349 | 1352 | 1352 | 1352 | 1360 | 1349 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
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Nos. of staff |
180 | 180 | 182 | 184 | 184 | 184 | 184 | 183 | 182 | 180 | 179 | 179 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
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Complaints |
302 | 275 | 289 | 255 | 305 | 274 | 377 | 350 | 272 | 346 | 240 | 325 |
Report by Public |
343 | 312 | 301 | 301 | 342 | 335 | 433 | 414 | 334 | 404 | 269 | 371 |
Report by Staff |
334 | 334 | 427 | 427 | 389 | 343 | 400 | 395 | 382 | 419 | 409 | 367 |
Nos. of Report per 1000 accounts |
10.01 | 9.51 | 10.66 | 10.62 | 10.65 | 9.89 | 12.12 | 11.73 | 10.35 | 11.80 | 9.65 | 10.51 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
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<1 hour (%) |
93 | 98 | 95 | 95 | 95 | 95 | 95 | 100 | 98 | 98 | 91 | 91 |
1-3 hours (%) |
7 |
2 | 5 | 6 | 5 | 5 | 5 | 0 | 2 | 2 | 9 | 9 |
3-6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
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<1 hour (%) |
95 | 98 | 95 | 91 | 94 | 94 | 94 | 92 | 92 | 93 | 94 | 94 |
1-3 hours (%) |
5 | 2 | 5 | 8 | 6 | 6 | 6 | 8 | 8 | 7 | 6 | 6 |
3-6 hours (%) |
0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
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<1 hour (%) |
89 | 90 | 88 | 88 | 87 | 92 | 82 | 82 | 96 | 79 | 84 | 61 |
>1 hours (%) |
11 | 10 | 12 | 12 | 13 | 8 | 18 | 18 | 4 | 21 | 16 | 39 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
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<6 hour (%) |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 91 | 93 | 96 |
>6-12 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | 7 | 4 |
<12-24 hour (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>24 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
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Amat Memuaskan |
86 | 79 | 93 | 93 | 95 | 87 | 175 | 156 | 112 | 114 | 97 | 90 |
Memuaskan |
93 | 100 | 102 | 103 | 106 | 87 | 43 | 44 | 37 | 108 | 97 | 88 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
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Numbers of Meters |
9 | 10 | 4 | 11 | 3 | 3 | 0 | 13 | 4 | 7 | 8 | 5 |