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Last Update: 23 Aug 2017
Version 8.0.2
Monthly Statistic for Year 2017Monthly Statistic for Year 2017

Monthly Statistic For Year 2017


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2016
No. of Consumers 67605 67928 68291 68580 68612              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2016
Domestic 58840 59135 59410 59635 59622              
Commercial 8721 8748 8836 8901 8947              
Others 43 45 45 44 43              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016

Production 4929 4138 4432 4476 4662              
Consumption 3227 2805 2850 2849 2832              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2016

Total Length of Pipelines (KM)
1330 1332 1334 1337 1338              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
180 180 182 184 184              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
302 275 289 255 305              
Report by Public
343 312 301 301 342              
Report by Staff
334 334 427 427 389              
Nos. of Report per 1000 accounts
10.01 9.51 10.66 10.62 10.65              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
93 98 95 95 95              
1-3 hours     (%)
7
2 5 6 5              
3-6 hours     (%)
0 0 0 0 0              
>6 hours      (%)
0 0 0 0 0              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
95 98 95 91 94              
1-3 hours      (%)
5 2 5 8 6              
3-6 hours      (%)
0 0 0 1 0              
>6 hours       (%)
0 0 0 0 0              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
89 90 88 88 87              
>1 hours       (%)
11 10 12 12 13              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100 100 100              
>6-12 hours (%)
0 0 0 0 0              
<12-24 hour (%)
0 0 0 0 0              
>24 hours (%)
0 0 0 0 0              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 79 93 93 95              
Memuaskan
93 100 102 103 106              
Tidak Memuaskan
0 0 0 0 0              

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
9 10 4 11 3