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Last Update: 23 Sep 2018
Version 8.1.1a
Monthly Statistic for Year 2017Monthly Statistic for Year 2017

Monthly Statistic For Year 2017


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2016
No. of Consumers 67605 67928 68291 68580 68612 68528 68732 68983 69148 69733 70282 70252

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2016
Domestic 58840 59135 59410 59635 59622 59513 59692 59930 60016 60741 60921 60954
Commercial 8721 8748 8836 8901 8947 8972 8997 9009 9089 9219 9318 9254
Others 43 45 45 44 43 43 43 44 43 43 43 44

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016

Production 4929 4138 4432 4476 4662 4565 4793 4812 4671 4897 4671 4825
Consumption 3227 2805 2850 2849 2832 2945 2786 2755 2870 2864 2870 2879

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2016

Total Length of Pipelines (KM)
1330 1332 1334 1337 1338 1338 1349 1352 1352 1352 1360 1349

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
180 180 182 184 184 184 184 183 182 180 179 179

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
302 275 289 255 305 274 377 350 272 346 240 325
Report by Public
343 312 301 301 342 335 433 414 334 404 269 371
Report by Staff
334 334 427 427 389 343 400 395 382 419 409 367
Nos. of Report per 1000 accounts
10.01 9.51 10.66 10.62 10.65 9.89 12.12 11.73 10.35 11.80 9.65 10.51

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
93 98 95 95 95 95 95 100 98 98 91 91
1-3 hours     (%)
7
2 5 6 5 5 5 0 2 2 9 9
3-6 hours     (%)
0 0 0 0 0 0 0 0 0 0 0 0
>6 hours      (%)
0 0 0 0 0 0 0 0 0 0 0 0

 

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
95 98 95 91 94 94 94 92 92 93 94 94
1-3 hours      (%)
5 2 5 8 6 6 6 8 8 7 6 6
3-6 hours      (%)
0 0 0 1 0 0 0 0 0 0 0 0
>6 hours       (%)
0 0 0 0 0 0 0 0 0 0 0 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
89 90 88 88 87 92 82 82 96 79 84 61
>1 hours       (%)
11 10 12 12 13 8 18 18 4 21 16 39

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100 100 100 100 100 100 100 91 93 96
>6-12 hours (%)
0 0 0 0 0 0 0 0 0 9 7 4
<12-24 hour (%)
0 0 0 0 0 0 0 0 0 0 0 0
>24 hours (%)
0 0 0 0 0 0 0 0 0 0 0 0

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 79 93 93 95 87 175 156 112 114 97 90
Memuaskan
93 100 102 103 106 87 43 44 37 108 97 88
Tidak Memuaskan
0 0 0 0 0 0 0 0 0 0 0 0

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
9 10 4 11 3 3 0 13 4 7 8 5