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Last Update: 19 Dec 2018
Version 8.1.2
Monthly Statistic for Year 2018Monthly Statistic for Year 2018

Monthly Statistic For Year 2018


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2018
No. of Consumers 70499 70295 70829 70966 71139 71126 71277 71382 71487 71571    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2018
Domestic 61134 61068 61443 61541 61654 61663 61754 61876 61385 62046    
Commercial 9321 9185 9342 9411 9439 9420 9468 9464 10059 9482    
Others 44 42 42 44 46 43 43 42 43 43    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2018

Production 4795 4371 4844 4706 4968 4670 4842 4815 4619 4763    
Consumption 2820 2819 2608 3085 2869 2935 2689 3033 3018 2788    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2018

Total Length of Pipelines (KM)
1356 1356 1365 1368 1381 1385 1387 1387 1387 1396    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
179 179 189 189 189 188 188 188 188 186    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
295 264 316 334 275 309 300 323 255 281    
Report by Public
308 287 358 348 307 316 295 361 363 315    
Report by Staff
356 363 400 678 682 410 494 496 381 440    
Nos. of Report per 1000 accounts
9.45 9.25 10.7 14.45 13.9 10.21 10.07 12.01 10.38 10.55    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
96 83 93 96 96 92 100 90 91 95    
1-3 hours     (%)
4 17 7 4 4 8 0 8 7 5    
3-6 hours     (%)
0 0 0 0 0 0 0 2 2 0    
>6 hours      (%)
0 0 0 0 0 0 0 0 0 0    

 

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
87 86 92 82 89 94 87 88 81 94    
1-3 hours      (%)
11 12 7 18 11 6 10 11 18 6    
3-6 hours      (%)
2 2 1 0 0 0 3 1 1 0    
>6 hours       (%)
0 0 0 0 0 0 0 0 0 0    

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
88 67 67 96 100 96 100 86 98 93    
>1 hours       (%)
12 33 33 4 0 4 0 16 2 2    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
96 100 100 96 95 96 100 97 99 98    
>6-12 hours (%)
0 0 0 4 5 6 0 3 1 2    
<12-24 hour (%)
4 0 0 0 0 0 0 0 0 0    
>24 hours (%)
0 0 0 0 0 0 0 0 0 0    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 70 99 116 115 104 113 99 106 86    
Memuaskan
93 58 89 88 79 83 99 131 85 85    
Tidak Memuaskan
0 0 0 0 0 0 0 0 0 0    

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
1 1 0 5 20 42 38 43 7 11