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Last Update: 28 May 2018
Version 8.0.4b
Monthly Statistic for Year 2018Monthly Statistic for Year 2018

Monthly Statistic For Year 2018


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2016
No. of Consumers 70499 70295 70829                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2016
Domestic 61134 61068 61443                  
Commercial 9321 9185 9342                  
Others 44 42 42                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016

Production 4795 4371 4844                  
Consumption 2820 2819 2608                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2016

Total Length of Pipelines (KM)
1356 1356 1365                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
179 179 189                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
295 264 316                  
Report by Public
308 287 358                  
Report by Staff
356 363 400                  
Nos. of Report per 1000 accounts
9.45 9.25 10.7                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
96 83 93                  
1-3 hours     (%)
4 17 7                  
3-6 hours     (%)
0 0 0                  
>6 hours      (%)
0 0 0                  

 

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
87 86 92                  
1-3 hours      (%)
11 12 7                  
3-6 hours      (%)
2 2 1                  
>6 hours       (%)
0 0 0                  

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
88 67 67                  
>1 hours       (%)
12 33 33                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
96 100 100                  
>6-12 hours (%)
0 0 0                  
<12-24 hour (%)
4 0 0                  
>24 hours (%)
0 0 0                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 70 99                  
Memuaskan
93 58 89                  
Tidak Memuaskan
0 0 0                  

 


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
1 1 0