Tema: Biru dan Hijau Tema: Biru dan Hijau Tema: Merah Tema: Hijau
Latar Belakang: 1 Latar Belakang: 2 Latar Belakang: 3 

Kemaskini Pada: 26 Sept 2021
Versi 8.3.0
Keputusan Piagam Pelanggan
2011|2013|2014|20152016|2017|2018|2019|2020|2021|

New water supply application shall be processed within five (5) working days upon submission of all
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
88%
0%
76%
55%
67%
20%
47%
93%
0%
0%
0%
0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
76%
0%
96%
92%
57%
0%
79%
95%
0%
0%
0%
0%

Inspection of internal plumbing shall be carried out within two (2) working days upon receipt of the
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

All water bill queries shall be addressed within one 30 minutes.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

The customer shall be informed of the major scheduled water interruption at least one (1) day prior
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Water shall be supplied to customer by water tanker not later than three (3) hours, upon receipt of
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
56%
47%
52%
72%
79%
73%
79%
0%
0%
0%
0%

Action shall be taken within one (1) day to restore water supply upon receipt of complaint of pipe b
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
98%
96%
98%
94%
95%
93%
0%
0%
0%
0%
0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Deposit will be refunded by cheque to customer within seven (7) working days upon receipt of the not
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Feedback for approval of application for reticulation plans will be given within six (6) days after
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
94.59%
97.28%
93.19%
74.36%
96.97%
98.25%
94.53%
95.52%
0%
0%
0%
0%

Meter reading and delivery of water bills will be done according to schedule.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
92.36%
50%
99.69%
99.84%
99.26%
50%
96.25%
90.23%
0%
0%
0%
0%