Tema: Biru dan Hijau Tema: Biru dan Hijau Tema: Merah Tema: Hijau
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Kemaskini Pada: 22 Okt 2020
Versi 8.3.0
Keputusan Piagam Pelanggan
2013|20142015|2016|2017|2018|2019|2020|

New water supply application shall be processed within five (5) working days upon submission of all
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
90%
90%
68%
0%
94%
89%
93%
93%
88%
0%
0%
0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
89%
95%
56%
0%
93%
81%
74%
90%
62%
0%
0%
0%

Inspection of internal plumbing shall be carried out within two (2) working days upon receipt of the
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
0%
100%
100%
97%
84%
100%
0%
0%
0%

All water bill queries shall be addressed within one 30 minutes.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%

The customer shall be informed of the major scheduled water interruption at least one (1) day prior
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%

Action shall be taken within one (1) day to restore water supply upon receipt of complaint of pipe b
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
96%
89%
98%
98%
98%
98%
0%
0%
0%
0%
0%
0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
90.26%
91.76%
91.67%
0%
0%
64.51%
44.92%
52.79%
68.72%
0%
0%
0%

Deposit will be refunded by cheque to customer within seven (7) working days upon receipt of the not
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
0%
0%
100%
100%
100%
100%
0%
0%
0%

Feedback for approval of application for reticulation plans will be given within six (6) days after
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
100%
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%

Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
78.57%
98.5%
70.69%
73.56%
56.02%
95.71%
76.03%
98.79%
99%
0%
0%
0%

Meter reading and delivery of water bills will be done according to schedule.
 JanFebMacAprMeiJunJulOgosSepOktNovDis
Pencapaian
98.6%
99%
60%
0%
55%
80%
85%
86%
88%
0%
0%
0%