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Kemaskini Pada: 15 Ogos 2020
Versi 8.3.0
Statistik Bulatan Tahun 2020Statistik Bulatan Tahun 2020

Statistik Bulanan untuk Tahun 2020


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2019
No. of Consumers 73909
73961
73989
74180
74204








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2019
Domestic 63957
63990
63999
64152
64152







Commercial 9908
9927
9946
9984
9992







Others 44
44
44
44
45








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2019

Production 5084
4737
5016
4803
5062







Consumption 3273
2951
2988
3070
2969








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2019

Total Length of Pipelines (KM)
1474
1478
1484
1484
1484








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
186
185
192
191
191








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
395
322
302
156
268







Report by Public
341
318
234
173
263







Report by Staff
315
330
204
106
152







Nos. of Report per 1000 accounts
8.88
8.76
5.92
3.76
5.59








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
75
67
78
72
87







1-3 hours     (%)
17
21
20
24
11







3-6 hours     (%)
4
8
2
2
2







>6 hours      (%)
4
4
0
2
0








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
68
57
64
64
67







1-3 hours      (%)
21
23
27
26
30







3-6 hours      (%)
4
14
9
8
3







>6 hours       (%)
7
6
0
2
0








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
65
39
42
58
65







>1 hours       (%)
36
61
58
42
35








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
96
89
98
98
98







>6-12 hours (%)
2
8
2
2
2







<12-24 hour (%)
2
3
0
0
0







>24 hours (%)
0
0
0
0
0








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
164
192
122
128
166







Memuaskan
31
48
36
22
16







Tidak Memuaskan
0
0
0
0
0








Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
19
9
0
0
5







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