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Notice To Consumers - Revised postage charges for delivery of water bills to care off (C/O) address

Posted on 15 Apr 2021

The Board will be revising postage charges for the delivery water bill to care off (C/O) address following the increased of postage rate by Pos Malaysia Sdn Bhd, effective 1st May 2021.

The postage charges for the delivery of water bills to care off (C/O) address will be increased to RM2.00.

If you wish to discontinue using the service, you may write to our office or drops us an email via  swbs@gov.my. If we do not received any feedback on or before 30th April 2021, you are considered to agree with the new rate imposed.

Further to that, we are glad to announce that our Telegram Bot (via Telegram Application) is officially launched. You may use it to check your water bill account, get the latest bill in PDF format, lodge complaints, and subscribe monthly e-bills and other features that are provided in our SWB Telegram Bot.

Our Telegram Bot Guide is available at our website ( www.swb.gov.my), under Online Services.

We encourage your good self to subscribe to our SWB Telegram Bot to enjoy yet another online customer services provided by Sibu Water Board.

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