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Client Charter's Achievement |
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2013|20142015|2016|2017|2018|2019|2020|
| New water supply application shall be processed within five (5) working days upon submission of all |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 90% | 90% | 68% | 0% | 94% | 89% | 93% | 93% | 88% | 86% | 91% | 0% |
| New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 89% | 95% | 56% | 0% | 93% | 81% | 74% | 90% | 62% | 94% | 92% | 0% |
| Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 0% | 100% | 100% | 97% | 84% | 100% | 100% | 100% | 0% |
| All water bill queries shall be addressed within 30 minutes. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% |
| The customer shall be informed of the major scheduled water interruption at least one (1) day prior |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% |
| Action shall be taken within Six (6) hours to restore water supply upon receipt of complaint of pipe |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 96% | 89% | 98% | 98% | 98% | 98% | 88% | 98% | 98% | 0% | 0% | 0% |
| Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 90.26% | 91.76% | 91.67% | 0% | 0% | 64.51% | 44.92% | 52.79% | 68.72% | 58.79% | 100% | 0% |
| Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 0% | 0% | 100% | 100% | 100% | 100% | 100% | 100% | 0% |
| Application for reticulation plans shall be approved within five (5) working days upon receipt of co |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% |
| Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 78.57% | 98.5% | 70.69% | 73.56% | 56.02% | 95.71% | 76.03% | 98.79% | 99% | 87.69% | 96.36% | 0% |
| Meter reading and delivery of water bills will be done according to schedule. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 98.6% | 99% | 60% | 0% | 55% | 80% | 85% | 86% | 88% | 93.65% | 98.23% | 0% |
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