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Client Charter's Achievement

New water supply application shall be processed within five (5) working days upon submission of all
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	99%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the pipe fitter's notification
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	100%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Water shall be supplied to customer by water tanker not later than three (3) hours, upon receipt of
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	58%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Achievements	73.1%	70%	81%	76%	0%	0%	0%	0%	0%	0%	0%	0%

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