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Last Update: 29 Sep 2020
Version 8.3.0
Client Charter's Achievement
2013|20142015|2016|2017|2018|2019|2020|

New water supply application shall be processed within five (5) working days upon submission of all
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90%
90%
68%
0%
94%
89%
93%
93%
0%
0%
0%
0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
89%
95%
56%
0%
93%
81%
74%
90%
0%
0%
0%
0%

Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
100%
100%
97%
84%
0%
0%
0%
0%

All water bill queries shall be addressed within 30 minutes.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

The customer shall be informed of the major scheduled water interruption at least one (1) day prior
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%

Action shall be taken within Six (6) hours to restore water supply upon receipt of complaint of pipe
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
96%
89%
98%
98%
98%
98%
0%
0%
0%
0%
0%
0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
90.26%
91.76%
91.67%
0%
0%
64.51%
44.92%
52.79%
0%
0%
0%
0%

Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
100%
100%
100%
0%
0%
0%
0%

Application for reticulation plans shall be approved within five (5) working days upon receipt of co
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
100%
100%
100%
0%
0%
0%
0%
0%

Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
78.57%
98.5%
70.69%
73.56%
56.02%
95.71%
76.03%
98.79%
0%
0%
0%
0%

Meter reading and delivery of water bills will be done according to schedule.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
98.6%
99%
60%
0%
55%
80%
85%
86%
0%
0%
0%
0%