Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 20 Apr 2021
Version 8.3.0
Client Charter's Achievement
2011|2013|2014|20152016|2017|2018|2019|2020|2021|

New water supply application shall be processed within five (5) working days upon submission of all
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
88%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
61%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

All water bill queries shall be addressed within 30 minutes.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

The customer shall be informed of the major scheduled water interruption at least one (1) day prior
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Application for reticulation plans shall be approved within five (5) working days upon receipt of co
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
94.59%
97.28%
93.19%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Meter reading and delivery of water bills will be done according to schedule.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
92.36%
50%
99.69%
0%
0%
0%
0%
0%
0%
0%
0%
0%