Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 20 May 2022
Version 8.3.0
Client Charter's Achievement
2011|2013|2014|2015|20162017|2018|2019|2020|2021|2022|

New water supply application shall be processed within five (5) working days upon submission of all
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
99%
99%
98%
0%
0%
0%
0%
0%
0%
0%
0%

New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
86%
88%
83%
95%
0%
0%
0%
0%
0%
0%
0%
0%

Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the pipe fitter's notification
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%

All water bill queries shall be addressed within 30 minutes.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%

The customer shall be informed of the major scheduled water interruption at least one (1) day prior
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%

Water shall be supplied to customer by water tanker not later than three (3) hours, upon receipt of
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
62%
69%
63%
60%
0%
0%
0%
0%
0%
0%
0%
0%

Action shall be taken within Six (6) hours to restore water supply upon receipt of complaint of pipe
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
68%
57%
90%
76%
0%
0%
0%
0%
0%
0%
0%
0%

Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Application for reticulation plans shall be approved within five (5) working days upon receipt of co
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%

Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
99.08%
95.03%
73.87%
0%
0%
0%
0%
0%
0%
0%
0%
0%

Meter reading and delivery of water bills will be done according to schedule.
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
99.95%
99.97%
99.98%
0%
0%
0%
0%
0%
0%
0%
0%
0%