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Client Charter's Achievement |
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2011|2013|2014|2015|20162017|2018|2019|2020|2021|2022|
| New water supply application shall be processed within five (5) working days upon submission of all |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 95% | 99% | 99% | 98% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 86% | 88% | 83% | 95% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the pipe fitter's notification |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| All water bill queries shall be addressed within 30 minutes. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| The customer shall be informed of the major scheduled water interruption at least one (1) day prior |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Water shall be supplied to customer by water tanker not later than three (3) hours, upon receipt of |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 62% | 69% | 63% | 60% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Action shall be taken within Six (6) hours to restore water supply upon receipt of complaint of pipe |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 68% | 57% | 90% | 76% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Application for reticulation plans shall be approved within five (5) working days upon receipt of co |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 99.08% | 95.03% | 73.87% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
| Meter reading and delivery of water bills will be done according to schedule. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 99.95% | 99.97% | 99.98% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
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