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Client Charter's Achievement |
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20132014|2015|2016|2017|2018|2019|
| New water supply application shall be processed within five (5) working days upon submission of all |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 98% | 98% | 97% | 96% | 96% | 95% | 93% | 90% | 85% | 85% | 95% | 96% |
| New water meter connection and installation of communication pipe shall be carried out within four working days after payment of fees and inspection of internal plumbing |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 83% | 88% | 92% | 84% | 85% | 86% | 92% | 92% | 84% | 88% | 81% | 91% |
| Inspection of internal plumbing shall be carried out within one (1) working day upon receipt of the |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| All water bill queries shall be addressed within 30 minutes. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| The customer shall be informed of the major scheduled water interruption at least one (1) day prior |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Water shall be supplied to customer by water tanker not later than three (3) hours, upon receipt of |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 94% | 88% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Action shall be taken within Six (6) hours to restore water supply upon receipt of complaint of pipe |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 94% | 92% | 84% | 86% | 97% | 89% | 89% | 95% | 92% | 94% | 87% | 0% |
| Disconnected water meter due to non-payment shall be reconnected within 24 hours after the payment o |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 85.03% | 86% | 86.54% | 99.73% | 98.6% | 99.05% | 99% | 98.04% | 99.25% | 96.32% | 97.55% | 96.5% |
| Deposit will be refunded by cheque to customer within two (2) weeks working days upon receipt of the |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Application for reticulation plans shall be approved within five (5) working days upon receipt of co |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Payment will be made within two (2) weeks upon receipt of goods and invoices from suppliers. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 96.76% | 98.36% | 93.37% | 87.79% | 97.61% | 90.24% | 99.67% | 93.44% | 99.36% | 99.74% | 67.15% | 81.63% |
| Meter reading and delivery of water bills will be done according to schedule. |
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| | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
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| Achievements | 98% | 97% | 98% | 98.2% | 98.5% | 97.8% | 89% | 89.2% | 91% | 96% | 98.1% | 98.5% |
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