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Last Update: 2 Mar 2021
Version 8.3.0
Monthly Statistic for Year 2013Monthly Statistic for Year 2013

Monthly Statistic For Year 2013

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2013
No. of Consumers 59621
59749
60140
60710
60843
60991
61198
61265
61496
61579
61623
61762

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2013
Domestic 52483
52640 52925 53355 53423
53507
53615
53633
53799
53869
53901
54006
Commercial 7095
7065
7168
7309
7374
7431
7534
7589
7645
7663
7675
7709
Others 44 44 47 46 46
53
49
43
52
47
47
47

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2013

Production 3938 3579
3930
3844
3989
3960
4073
4158
4020
4135
3985
3975
Consumption 2814
2555
2333
2865
2576
2809
2621
2785
2437
2630
2812
2492

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2013

Total Length of Pipelines (KM)
1156.9
1166.9
1166.9
1167.9
1169.9
1169.9
1169.8
1170.8
1170.8
1173.6
1175
1177

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
179 179 179 179 178
179
184
183
182
186
186
186

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
358
262 311
316
265
293
260
329
310
325
287
339
Report by Public
338
231 264
290
264
275
250
305
280
311
274
309
Report by Staff
191 172 259
219
159
152
222
184
229
218
215
179
Nos. of Report per 1000 accounts
9
7
9
8
7
7
8
8
8
9
8
8

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
95 95 96 98 94
96
99
94
95
95
95
92
1-3 hours     (%)
5
5
4
2
6
4
1
6
5
5
5
8
3-6 hours     (%)
0 0 0 0 0
0
0
0
0
0
0
0
>6 hours      (%)
0 0 0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
96 95 95 98 94
98
99
94
96
97
99
90
1-3 hours      (%)
3
5 4
2
6
2
1
6
4
3
1
10
3-6 hours      (%)
1
0 1
0 0
0
0
0
0
0
0
0
>6 hours       (%)
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
88
89 88 86 89
87
93
87
91
88
89
89
>1 hours       (%)
12 11 12 14 11
13
7
13
9
12
11
11

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100 100 100 100 100 100 100 100 100 100
>6-12 hours (%)
0 0 0 0
0 0 0 0 0 0 0 0
<12-24 hour (%)
0 0 0 0
0 0 0 0 0 0 0 0
>24 hours (%)
0 0 0 0
0 0 0 0 0 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS

Amat Memuaskan
1511
1252
1393
1572
1162
1442
1920
1428
1530
2093
1845
2312
Sederhana
75
76
68
50
45
72
81
64
93
93
123
107
Tidak Memuaskan
0
0
0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS

Amat Baik
1651
1921
1853
1713
1544
1941
1733
1733
1944
2280
2029
2202
Memuaskan
2
11
7
1
7
8
4
7
0
4
2
0
Tidak Memuaskan
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
77 90
135
135
114
130
158
69
63
63
60
87
Memuaskan
145
81
139
107 100
136
125
211
207
280
223
149
Tidak Memuaskan
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
53
21
16 21
9
18
9
31
22
39
10
36