Monthly Statistic For Year 2013
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2013 | ||||||||||||
No. of Consumers | 59621 |
59749 |
60140 |
60710 |
60843 |
60991 |
61198 |
61265 |
61496 |
61579 |
61623 |
61762 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2013 | ||||||||||||
Domestic | 52483 |
52640 | 52925 | 53355 | 53423 |
53507 |
53615 |
53633 |
53799 |
53869 |
53901 |
54006 |
Commercial | 7095 |
7065 |
7168 |
7309 |
7374 |
7431 |
7534 |
7589 |
7645 |
7663 |
7675 |
7709 |
Others | 44 | 44 | 47 | 46 | 46 |
53 |
49 |
43 |
52 |
47 |
47 |
47 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2013 |
||||||||||||
Production | 3938 | 3579 |
3930 |
3844 |
3989 |
3960 |
4073 |
4158 |
4020 |
4135 |
3985 |
3975 |
Consumption | 2814 |
2555 |
2333 |
2865 |
2576 |
2809 |
2621 |
2785 |
2437 |
2630 |
2812 |
2492 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2013 |
||||||||||||
Total Length of Pipelines (KM) |
1156.9 |
1166.9 |
1166.9 |
1167.9 |
1169.9 |
1169.9 |
1169.8 |
1170.8 |
1170.8 |
1173.6 |
1175 |
1177 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
||||||||||||
Nos. of staff |
179 | 179 | 179 | 179 | 178 |
179 |
184 |
183 |
182 |
186 |
186 |
186 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
||||||||||||
Complaints |
358 |
262 | 311 |
316 |
265 |
293 |
260 |
329 |
310 |
325 |
287 |
339 |
Report by Public |
338 |
231 | 264 |
290 |
264 |
275 |
250 |
305 |
280 |
311 |
274 |
309 |
Report by Staff |
191 | 172 | 259 |
219 |
159 |
152 |
222 |
184 |
229 |
218 |
215 |
179 |
Nos. of Report per 1000 accounts |
9 |
7 |
9 |
8 |
7 |
7 |
8 |
8 |
8 |
9 |
8 |
8 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
95 | 95 | 96 | 98 | 94 |
96 |
99 |
94 |
95 |
95 |
95 |
92 |
1-3 hours (%) |
5 |
5 |
4 |
2 |
6 |
4 |
1 |
6 |
5 |
5 |
5 |
8 |
3-6 hours (%) |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
96 | 95 | 95 | 98 | 94 |
98 |
99 |
94 |
96 |
97 |
99 |
90 |
1-3 hours (%) |
3 |
5 | 4 |
2 |
6 |
2 |
1 |
6 |
4 |
3 |
1 |
10 |
3-6 hours (%) |
1 |
0 | 1 |
0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
||||||||||||
<1 hour (%) |
88 |
89 | 88 | 86 | 89 |
87 |
93 |
87 |
91 |
88 |
89 |
89 |
>1 hours (%) |
12 | 11 | 12 | 14 | 11 |
13 |
7 |
13 |
9 |
12 |
11 |
11 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
||||||||||||
<6 hour (%) |
100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
>6-12 hours (%) |
0 | 0 | 0 | 0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
<12-24 hour (%) |
0 | 0 | 0 | 0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>24 hours (%) |
0 | 0 | 0 | 0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS |
||||||||||||
Amat Memuaskan |
1511 |
1252 |
1393 |
1572 |
1162 |
1442 |
1920 |
1428 |
1530 |
2093 |
1845 |
2312 |
Sederhana |
75 |
76 |
68 |
50 |
45 |
72 |
81 |
64 |
93 |
93 |
123 |
107 |
Tidak Memuaskan |
0 |
0 |
0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS |
||||||||||||
Amat Baik |
1651 |
1921 |
1853 |
1713 |
1544 |
1941 |
1733 |
1733 |
1944 |
2280 |
2029 |
2202 |
Memuaskan |
2 |
11 |
7 |
1 |
7 |
8 |
4 |
7 |
0 |
4 |
2 |
0 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
||||||||||||
Amat Memuaskan |
77 | 90 |
135 |
135 |
114 |
130 |
158 |
69 |
63 |
63 |
60 |
87 |
Memuaskan |
145 |
81 |
139 |
107 | 100 |
136 |
125 |
211 |
207 |
280 |
223 |
149 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
||||||||||||
Numbers of Meters |
53 |
21 |
16 | 21 |
9 |
18 |
9 |
31 |
22 |
39 |
10 |
36 |