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Monthly Statistic for Year 2015

Monthly Statistic For Year 2015

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2015
No. of Consumers 64057 63997 64251 64327 64426
 64483 64403 64841
 64600
 65277 65361 65373

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2015
Domestic 55951 55919 56137 56178 56178
 53236 5613 56561
 56331 56905 57016 57017
Commercial 8062 8033 8065 8104 8204
 8203
 8227 8236 8225 8331 8300 8312
Others 44 45 49 45 44
 44
 45 44 44 41 45 44

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2015
Production 3995 3767 4118 3985
 4133
 4028 4251 4242 4068 4233
 4225
 4483
Consumption 3079 2561 2741 2878 2836
 2874 2508 3023 2672 2917 2793 2690

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2015
Total Length of Pipelines (KM)
 1189 1220 1227.1 1229 1235
 1239 1248 1252 1258 1276 1278 1281

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH
Nos. of staff
 181 180 180 180 181
 181 180 179 179 179 178 177

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED
Complaints
 275 271 374 319
 342
 337
 298 311 319 323
 321
 379
Report by Public
 282 260 343 303 334
 322 317
 292 348 375 335 421
Report by Staff
 127 161 163 173 296
 240 213
 223 252
 311 219 193
Nos. of Report per 1000 accounts
 6.38 6.58 7.88 7.4 9.78
 8.72 8.23
 7.94 9.29 10.51 8.48 9.39

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO
<1 hour       (%)
 90 91 97 92 93
 87
 89 97
 91 90 95 96
1-3 hours     (%)
 10 9 3 8 7
 13 11 3
 9 10 5 4
3-6 hours     (%)
 0 0 0 0 0
 0 0
 0 0 0 0 0
>6 hours      (%)
 0 0 0 0
 0
 0 0
 0 0 0 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO
<1 hour        (%)
 95 95 95 93 94
 91 95
 94
 91 89 88 90
1-3 hours      (%)
 5 5 5 7 6
 9 5
 6
 9 11 12
 10
3-6 hours      (%)
 0 0 0 0 0
 0 0
 0 0 0 0 0
>6 hours       (%)
 0 0 0 0 0
 0 0
 0 0 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR
<1 hour        (%)
 90 87 86 86 84
 85 86
 86
 86
 85 88 85
>1 hours       (%)
 10 13 14 14 16
 15 14
 14
 14
 15 15 15

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES
<6 hour  (%)
 100 100 100 100 100
 100
 100
 100
 99 100 98 90
>6-12 hours (%)
 0 0 0 0
 0
 0 0 0 1
 0 2 10
<12-24 hour (%)
 0 0 0 0
 0
 0 0
 0 0 0 0
 0
>24 hours (%)
 0 0 0 0
 0
 0 0 0 0
 0 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS
Amat Memuaskan
 4922 4586 5908 5732 5329
 5044
 5494
 4260
 4376 5094 5186 4962
Sederhana
 34 64 99 20
 34
 37 17
 11 32 9 18 10
Tidak Memuaskan
 3 1 0 1
 6
 3 0
 0 0 1 1
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS
Amat Baik
 2255 1799 2266 2748
 2802
 3343 1701
 2175
 2678
 2741
 3247 3506
Memuaskan
 0 0 0 0 0
 3 8
 24
 32 43 31 36
Tidak Memuaskan
 0 0 0 0 0
 1 0
 0 0
 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS
Amat Memuaskan
 87 66 32 99 123
 101 112
 105
 48
 104 100 97
Memuaskan
 92 152 228 148 208
 127 119
 101 161 187 118 124
Tidak Memuaskan
 0 0 0 0 0
 0 0
 0 0 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN
Numbers of Meters
 9 8 10 2
 4
 3 3
 1
 5 6 8 6

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