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Last Update: 2 Mar 2021
Version 8.3.0
Monthly Statistic for Year 2015Monthly Statistic for Year 2015

Monthly Statistic For Year 2015

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2015
No. of Consumers 64057 63997 64251 64327 64426
64483 64403 64841
64600
65277 65361 65373

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2015
Domestic 55951 55919 56137 56178 56178
53236 5613 56561
56331 56905 57016 57017
Commercial 8062 8033 8065 8104 8204
8203
8227 8236 8225 8331 8300 8312
Others 44 45 49 45 44
44
45 44 44 41 45 44

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2015

Production 3995 3767 4118 3985
4133
4028 4251 4242 4068 4233
4225
4483
Consumption 3079 2561 2741 2878 2836
2874 2508 3023 2672 2917 2793 2690

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2015

Total Length of Pipelines (KM)
1189 1220 1227.1 1229 1235
1239 1248 1252 1258 1276 1278 1281

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
181 180 180 180 181
181 180 179 179 179 178 177

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
275 271 374 319
342
337
298 311 319 323
321
379
Report by Public
282 260 343 303 334
322 317
292 348 375 335 421
Report by Staff
127 161 163 173 296
240 213
223 252
311 219 193
Nos. of Report per 1000 accounts
6.38 6.58 7.88 7.4 9.78
8.72 8.23
7.94 9.29 10.51 8.48 9.39

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
90 91 97 92 93
87
89 97
91 90 95 96
1-3 hours     (%)
10 9 3 8 7
13 11 3
9 10 5 4
3-6 hours     (%)
0 0 0 0 0
0 0
0 0 0 0 0
>6 hours      (%)
0 0 0 0
0
0 0
0 0 0 0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
95 95 95 93 94
91 95
94
91 89 88 90
1-3 hours      (%)
5 5 5 7 6
9 5
6
9 11 12
10
3-6 hours      (%)
0 0 0 0 0
0 0
0 0 0 0 0
>6 hours       (%)
0 0 0 0 0
0 0
0 0 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
90 87 86 86 84
85 86
86
86
85 88 85
>1 hours       (%)
10 13 14 14 16
15 14
14
14
15 15 15

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100 100 100
100
100
100
99 100 98 90
>6-12 hours (%)
0 0 0 0
0
0 0 0 1
0 2 10
<12-24 hour (%)
0 0 0 0
0
0 0
0 0 0 0
0
>24 hours (%)
0 0 0 0
0
0 0 0 0
0 0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS

Amat Memuaskan
4922 4586 5908 5732 5329
5044
5494
4260
4376 5094 5186 4962
Sederhana
34 64 99 20
34
37 17
11 32 9 18 10
Tidak Memuaskan
3 1 0 1
6
3 0
0 0 1 1
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS

Amat Baik
2255 1799 2266 2748
2802
3343 1701
2175
2678
2741
3247 3506
Memuaskan
0 0 0 0 0
3 8
24
32 43 31 36
Tidak Memuaskan
0 0 0 0 0
1 0
0 0
0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
87 66 32 99 123
101 112
105
48
104 100 97
Memuaskan
92 152 228 148 208
127 119
101 161 187 118 124
Tidak Memuaskan
0 0 0 0 0
0 0
0 0 0 0 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
9 8 10 2
4
3 3
1
5 6 8 6