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Last Update: 2 Mar 2021
Version 8.3.0
Monthly Statistic for Year 2016Monthly Statistic for Year 2016

Monthly Statistic For Year 2016

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2016
No. of Consumers 64057 65378 65233
65639
65701
66061
66555
66538
66883
66309
67445
67642

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2016
Domestic 55951 56980 56855
57210
57270
57583
57959
57956
58217
57709
58747
58872
Commercial 8062 8356
8337
8385
8392
8435
8553
8538
8622
8556
8684
8728
Others 44 39
41 44
44
43
43
44
44
44
44
41

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016

Production 3995 4125
4339
4249
4444
4307
4478
4573
4422
4603
4446
4651
Consumption 3079 2868
2566
2926
2291
3059
2816
2573
3163
2893
2775
2685

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2016

Total Length of Pipelines (KM)
1189 1293 1296
1296
1296
1300
1315
1317
1317
1319
1322
1329

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
176 175 175
174
178
181
182
182
181
180
179
179

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
275 288 307
243
316
308
307
335
351
352
271
264
Report by Public
282 323
346 280
335 330
313
375
364
399
315
307
Report by Staff
127 266
217 278
221
228
193
356
310
338
438
361
Nos. of Report per 1000 accounts
6.38 9.01
8.63 8.50
8.46
8.45
7.6
10.99
10.08
11.11
11.16
9.88

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
90 92 93 80
90
90
95
97
91
96
97
93
1-3 hours     (%)
10 8
7 20
10
10
5
3
9
4
3
7
3-6 hours     (%)
0 0 0 0
0
0
0
0
0
0
0
0
>6 hours      (%)
0 0 0
0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
95 94 95
94
89
92 95
94
97
95
98
94
1-3 hours      (%)
5 6
5 6
11
8
5
6
3
5
2
5
3-6 hours      (%)
0 0 0
0
0
0
0
0
0
0
0
1
>6 hours       (%)
0 0 0
0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
90 86 86
85
87
85
85
87
86
85
88
87
>1 hours       (%)
10 14 14
15
13
15
15
13
14
5
12
13

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100
96
100
98
98
99
100
100
93
98
>6-12 hours (%)
0 0 0 2
0
2
2
1
0
0
5
2
<12-24 hour (%)
0 0 0
2
0
0
0
0
0
0
2
0
>24 hours (%)
0 0 0
0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
114 64 88 88
67
104
112
116
92
99
105
118
Memuaskan
131 87 162 145
148
128
112
131
99
119
90
100
Tidak Memuaskan
0 0 0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
7
1
6 4
10
3
1
6
16
0
6
3