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Monthly Statistic for Year 2016Monthly Statistic for Year 2016

Monthly Statistic For Year 2016

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2016
No. of Consumers 64057 65378 65233
 65639
 65701
 66061
 66555
 66538
 66883
 66309
 67445
 67642

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2016
Domestic 55951 56980 56855
 57210
 57270
 57583
 57959
 57956
 58217
 57709
 58747
 58872
Commercial 8062 8356
 8337
 8385
 8392
 8435
 8553
 8538
 8622
 8556
 8684
 8728
Others 44 39
 41 44
 44
 43
 43
 44
 44
 44
 44
 41

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016
Production 3995 4125
 4339
 4249
 4444
 4307
 4478
 4573
 4422
 4603
 4446
 4651
Consumption 3079 2868
 2566
 2926
 2291
 3059
 2816
 2573
 3163
 2893
 2775
 2685

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2016
Total Length of Pipelines (KM)
 1189 1293 1296
 1296
 1296
 1300
 1315
 1317
 1317
 1319
 1322
 1329

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH
Nos. of staff
 176 175 175
 174
 178
 181
 182
 182
 181
 180
 179
 179

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED
Complaints
 275 288 307
 243
 316
 308
 307
 335
 351
 352
 271
 264
Report by Public
 282 323
 346 280
 335 330
 313
 375
 364
 399
 315
 307
Report by Staff
 127 266
 217 278
 221
 228
 193
 356
 310
 338
 438
 361
Nos. of Report per 1000 accounts
 6.38 9.01
 8.63 8.50
 8.46
 8.45
 7.6
 10.99
 10.08
 11.11
 11.16
 9.88

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO
<1 hour       (%)
 90 92 93 80
 90
 90
 95
 97
 91
 96
 97
 93
1-3 hours     (%)
 10 8
 7 20
 10
 10
 5
 3
 9
 4
 3
 7
3-6 hours     (%)
 0 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0
>6 hours      (%)
 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO
<1 hour        (%)
 95 94 95
 94
 89
 92 95
 94
 97
 95
 98
 94
1-3 hours      (%)
 5 6
 5 6
 11
 8
 5
 6
 3
 5
 2
 5
3-6 hours      (%)
 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0
 1
>6 hours       (%)
 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR
<1 hour        (%)
 90 86 86
 85
 87
 85
 85
 87
 86
 85
 88
 87
>1 hours       (%)
 10 14 14
 15
 13
 15
 15
 13
 14
 5
 12
 13

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES
<6 hour  (%)
 100 100 100
 96
 100
 98
 98
 99
 100
 100
 93
 98
>6-12 hours (%)
 0 0 0 2
 0
 2
 2
 1
 0
 0
 5
 2
<12-24 hour (%)
 0 0 0
 2
 0
 0
 0
 0
 0
 0
 2
 0
>24 hours (%)
 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS
Amat Memuaskan
 114 64 88 88
 67
 104
 112
 116
 92
 99
 105
 118
Memuaskan
 131 87 162 145
 148
 128
 112
 131
 99
 119
 90
 100
Tidak Memuaskan
 0 0 0 0
 0
 0
 0
 0
 0
 0
 0
 0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN
Numbers of Meters
 7
 1
 6 4
 10
 3
 1
 6
 16
 0
 6
 3