Monthly Statistic For Year 2016
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2016 | ||||||||||||
No. of Consumers | 64057 | 65378 | 65233 |
65639 |
65701 |
66061 |
66555 |
66538 |
66883 |
66309 |
67445 |
67642 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2016 | ||||||||||||
Domestic | 55951 | 56980 | 56855 |
57210 |
57270 |
57583 |
57959 |
57956 |
58217 |
57709 |
58747 |
58872 |
Commercial | 8062 | 8356 |
8337 |
8385 |
8392 |
8435 |
8553 |
8538 |
8622 |
8556 |
8684 |
8728 |
Others | 44 | 39 |
41 | 44 |
44 |
43 |
43 |
44 |
44 |
44 |
44 |
41 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2016 |
||||||||||||
Production | 3995 | 4125 |
4339 |
4249 |
4444 |
4307 |
4478 |
4573 |
4422 |
4603 |
4446 |
4651 |
Consumption | 3079 | 2868 |
2566 |
2926 |
2291 |
3059 |
2816 |
2573 |
3163 |
2893 |
2775 |
2685 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2016 |
||||||||||||
Total Length of Pipelines (KM) |
1189 | 1293 | 1296 |
1296 |
1296 |
1300 |
1315 |
1317 |
1317 |
1319 |
1322 |
1329 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
||||||||||||
Nos. of staff |
176 | 175 | 175 |
174 |
178 |
181 |
182 |
182 |
181 |
180 |
179 |
179 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
||||||||||||
Complaints |
275 | 288 | 307 |
243 |
316 |
308 |
307 |
335 |
351 |
352 |
271 |
264 |
Report by Public |
282 | 323 |
346 | 280 |
335 | 330 |
313 |
375 |
364 |
399 |
315 |
307 |
Report by Staff |
127 | 266 |
217 | 278 |
221 |
228 |
193 |
356 |
310 |
338 |
438 |
361 |
Nos. of Report per 1000 accounts |
6.38 | 9.01 |
8.63 | 8.50 |
8.46 |
8.45 |
7.6 |
10.99 |
10.08 |
11.11 |
11.16 |
9.88 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
90 | 92 | 93 | 80 |
90 |
90 |
95 |
97 |
91 |
96 |
97 |
93 |
1-3 hours (%) |
10 | 8 |
7 | 20 |
10 |
10 |
5 |
3 |
9 |
4 |
3 |
7 |
3-6 hours (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
95 | 94 | 95 |
94 |
89 |
92 | 95 |
94 |
97 |
95 |
98 |
94 |
1-3 hours (%) |
5 | 6 |
5 | 6 |
11 |
8 |
5 |
6 |
3 |
5 |
2 |
5 |
3-6 hours (%) |
0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
>6 hours (%) |
0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
||||||||||||
<1 hour (%) |
90 | 86 | 86 |
85 |
87 |
85 |
85 |
87 |
86 |
85 |
88 |
87 |
>1 hours (%) |
10 | 14 | 14 |
15 |
13 |
15 |
15 |
13 |
14 |
5 |
12 |
13 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
||||||||||||
<6 hour (%) |
100 | 100 | 100 |
96 |
100 |
98 |
98 |
99 |
100 |
100 |
93 |
98 |
>6-12 hours (%) |
0 | 0 | 0 | 2 |
0 |
2 |
2 |
1 |
0 |
0 |
5 |
2 |
<12-24 hour (%) |
0 | 0 | 0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
>24 hours (%) |
0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
||||||||||||
Amat Memuaskan |
114 | 64 | 88 | 88 |
67 |
104 |
112 |
116 |
92 |
99 |
105 |
118 |
Memuaskan |
131 | 87 | 162 | 145 |
148 |
128 |
112 |
131 |
99 |
119 |
90 |
100 |
Tidak Memuaskan |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
||||||||||||
Numbers of Meters |
7 |
1 |
6 | 4 |
10 |
3 |
1 |
6 |
16 |
0 |
6 |
3 |