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Last Update: 16 Jun 2019
Version 8.2.1
Monthly Statistic For Year 2019Monthly Statistic For Year 2019

Monthly Statistic For Year 2019


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2018
No. of Consumers 71914
72177
72219










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2018
Domestic 62282
62509
62625









Commercial 9589
9625
9653









Others 43
43
41










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2018

Production 4832
4344
4812









Consumption 3197
3110
2377










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2018

Total Length of Pipelines (KM)
1392
1411
1420










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
194
194
194










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
342
256
279









Report by Public
377
268
318









Report by Staff
360
348
384









Nos. of Report per 1000 accounts
10.25
8.53
0.72










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
100
100
95









1-3 hours     (%)
0
0
5









3-6 hours     (%)
0
0
0









>6 hours      (%)
0
0
0










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
99
98
97









1-3 hours      (%)
1
2
3









3-6 hours      (%)
0
0
0









>6 hours       (%)
0
0
0










Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
97 95 88                  
>1 hours       (%)
3 5 12                  

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
97 97 92                  
>6-12 hours (%)
3 3 8                  
<12-24 hour (%)
0 0 0                  
>24 hours (%)
0 0 0                  

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 85 80                  
Memuaskan
71 88 98                  
Tidak Memuaskan
0 0 0                  

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
14 7 2