Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 20 Oct 2019
Version 8.2.2
Monthly Statistic For Year 2019Monthly Statistic For Year 2019

Monthly Statistic For Year 2019


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2019
No. of Consumers 71914
72177
72219
72525
72624
72673
72771
73175





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2019
Domestic 62282
62509
62625
62811
62900
62927
62478
62765




Commercial 9589
9625
9653
9675
9684
9702
10252
10369




Others 43
43
41
35
40
44
41
41





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2019

Production 4832
4344
4812
4723
4965
4816
4937
4929




Consumption 3197
3110
2377
3135
2961
3213
2527
3149





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2019

Total Length of Pipelines (KM)
1392
1411
1420
1421
1422
1428
1428
1440





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
194
194
194
193
192
192
192
192





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
342
256
279
317
317
262
337
384




Report by Public
377
268
318
331
294
269
341
377




Report by Staff
360
348
384
339
341
249
409
260




Nos. of Report per 1000 accounts
10.25
8.53
0.72
9.24
8.74
7.13
10.31
8.71





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
100
100
95
100
92
96
97
97




1-3 hours     (%)
0
0
5
0
8
4
3
2




3-6 hours     (%)
0
0
0
0
0
0
0
1




>6 hours      (%)
0
0
0
0
0
0
0
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
99
98
97
99
97
97
97
99




1-3 hours      (%)
1
2
3
1
3
3
3
1




3-6 hours      (%)
0
0
0
0
0
0
0
0




>6 hours       (%)
0
0
0
0
0
0
0
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
97 95 88 97 89 83 89 64        
>1 hours       (%)
3 5 12 3 11 17 11 36        

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
97 97 92 95 98 96 97 99        
>6-12 hours (%)
3 3 8 3 2 4 2 1        
<12-24 hour (%)
0 0 0 2 0 0 1 0        
>24 hours (%)
0 0 0 0 0 0 0 0        

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 85 80 85 89 91 130 144        
Memuaskan
71 88 98 88 100 81 107 96        
Tidak Memuaskan
0 0 0 0 0 0 0 0        

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
14 7 2 5 1 3 1 4