Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 23 Aug 2019
Version 8.2.2
Monthly Statistic For Year 2019Monthly Statistic For Year 2019

Monthly Statistic For Year 2019


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2019
No. of Consumers 71914
72177
72219
72525
72624
72673







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2019
Domestic 62282
62509
62625
62811
62900
62927






Commercial 9589
9625
9653
9675
9684
9702






Others 43
43
41
35
40
44







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2019

Production 4832
4344
4812
4723
4965
4816






Consumption 3197
3110
2377
3135
2961
3213







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2019

Total Length of Pipelines (KM)
1392
1411
1420
1421
1422
1428







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
194
194
194
193
192
192







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
342
256
279
317
317
262






Report by Public
377
268
318
331
294
269






Report by Staff
360
348
384
339
341
249






Nos. of Report per 1000 accounts
10.25
8.53
0.72
9.24
8.74
7.13







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
100
100
95
100
92
96






1-3 hours     (%)
0
0
5
0
8
4






3-6 hours     (%)
0
0
0
0
0
0






>6 hours      (%)
0
0
0
0
0
0







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
99
98
97
99
97
97






1-3 hours      (%)
1
2
3
1
3
3






3-6 hours      (%)
0
0
0
0
0
0






>6 hours       (%)
0
0
0
0
0
0







Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
97 95 88 97 89 83            
>1 hours       (%)
3 5 12 3 11 17            

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
97 97 92 95 98 96            
>6-12 hours (%)
3 3 8 3 2 4            
<12-24 hour (%)
0 0 0 2 0 0            
>24 hours (%)
0 0 0 0 0 0            

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
86 85 80 85 89 91            
Memuaskan
71 88 98 88 100 81            
Tidak Memuaskan
0 0 0 0 0 0            

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
14 7 2 5 1 3