Monthly Statistic For Year 2020
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2020 | ||||||||||||
No. of Consumers | 73909 |
73961 |
73989 |
74180 |
74204 |
74225 |
73963 |
74190 |
74440 |
74655 |
74774 |
74960 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2020 | ||||||||||||
Domestic | 63957 |
63990 |
63999 |
64152 |
64152 |
64083 |
63636 |
63540 |
63529 |
63529 |
63649 |
63699 |
Commercial | 9908 |
9927 |
9946 |
9984 |
9992 |
10098 |
10280 |
10606 |
10867 |
11019 |
11081 |
11217 |
Others | 44 |
44 |
44 |
44 |
45 |
44 |
47 |
44 |
44 |
44 |
44 |
44 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2020 |
||||||||||||
Production | 5084 |
4737 |
5016 |
4803 |
5062 |
4959 |
5143 |
5258 |
5104 |
5270 |
5040 |
5184 |
Consumption | 3273 |
2951 |
2988 |
3070 |
2969 |
3415 |
2536 |
3035 |
3061 |
2987 |
2960 |
2893 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2020 |
||||||||||||
Total Length of Pipelines (KM) |
1474 |
1478 |
1484 |
1484 |
1484 |
1484 |
1482 |
1483 |
1483 |
1483 |
1479 |
1480 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH FOR YEAR 2020 |
||||||||||||
Nos. of staff |
186 |
185 |
192 |
191 |
191 |
191 |
191 |
191 |
189 |
188 |
187 |
187 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2020 |
||||||||||||
Complaints |
395 |
322 |
302 |
156 |
268 |
395 |
387 |
422 |
371 |
454 |
438 |
406 |
Report by Public |
341 |
318 |
234 |
173 |
263 |
372 |
485 |
343 |
295 |
358 |
336 |
313 |
Report by Staff |
315 |
330 |
204 |
106 |
152 |
343 |
200 |
302 |
317 |
333 |
337 |
359 |
Nos. of Report per 1000 accounts |
8.88 |
8.76 |
5.92 |
3.76 |
5.59 |
9.63 |
10.61 |
8.69 |
8.22 |
9.26 |
9.00 |
8.96 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020 |
||||||||||||
<1 hour (%) |
75 |
67 |
78 |
72 |
87 |
67 |
80 |
68 |
84 |
66 |
83 |
80 |
1-3 hours (%) |
17 |
21 |
20 |
24 |
11 |
20 |
15 |
27 |
12 |
22 |
15 |
18 |
3-6 hours (%) |
4 |
8 |
2 |
2 |
2 |
8 |
4 |
5 |
4 |
7 |
2 |
2 |
>6 hours (%) |
4 |
4 |
0 |
2 |
0 |
5 |
0 |
0 |
0 |
5 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020 |
||||||||||||
<1 hour (%) |
68 |
57 |
64 |
64 |
67 |
55 |
67 |
71 |
74 |
70 |
69 |
70 |
1-3 hours (%) |
21 |
23 |
27 |
26 |
30 |
33 |
26 |
20 |
18 |
21 |
19 |
26 |
3-6 hours (%) |
4 |
14 |
9 |
8 |
3 |
7 |
7 |
5 |
6 |
6 |
9 |
3 |
>6 hours (%) |
7 |
6 |
0 |
2 |
0 |
1 |
0 |
4 |
2 |
3 |
6 |
1 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2020 |
||||||||||||
<1 hour (%) |
65 |
39 |
42 |
58 |
65 |
75 |
80 |
82 |
82 |
84 |
83 |
84 |
>1 hours (%) |
36 |
61 |
58 |
42 |
35 |
25 |
20 |
18 |
18 |
16 |
17 |
16 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2020 |
||||||||||||
<6 hour (%) |
96 |
89 |
98 |
98 |
98 |
98 |
88 |
98 |
98 |
88 |
91 |
95 |
>6-12 hours (%) |
2 |
8 |
2 |
2 |
2 |
2 |
8 |
2 |
1 |
12 |
9 |
4 |
<12-24 hour (%) |
2 |
3 |
0 |
0 |
0 |
0 |
4 |
0 |
1 |
0 |
0 |
1 |
>24 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2020 |
||||||||||||
Amat Memuaskan |
164 |
192 |
122 |
128 |
166 |
211 |
201 |
210 |
198 |
239 |
194 |
198 |
Memuaskan |
31 |
48 |
36 |
22 |
16 |
13 |
7 |
9 |
6 |
4 |
5 |
5 |
Tidak Memuaskan |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2020 |
||||||||||||
Numbers of Meters |
19 |
9 |
0 |
0 |
5 |
8 |
4 |
1 |
0 |
1 |
1 |
5 |
Archive »