Accordingly and in conformity to our Vision and Mission, Sibu Water Board will strive to attain the following goals:-

1. To build itself into a highly efficient, dynamic and innovative organisation, totally sensitive and responsive to the needs of the customers.
2. To supply quality water at the lowest affordable cost to our customers.
3. To provide our customers with the best valued quality service.
4. To develop and maintain a competent, highly motivated, result oriented organization, founded on a culture of teamwork, all working in a spirit of cooperation and harmony.
5. To be a valued member of the community that we serve.