Monthly Statistic For Year 2021
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2021 | ||||||||||||
No. of Consumers | 75037 |
75291 |
75331 |
75433 |
75558 |
75606 |
75660 |
75781 |
75939 |
76113 |
76296 |
76325 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2021 | ||||||||||||
Domestic | 63545 |
63728 |
63646 |
63684 |
63742 |
63775 |
63797 |
63817 |
63852 |
63962 |
64042 |
64090 |
Commercial | 11448 |
11519 |
11641 |
11705 |
11772 |
11787 |
11819 |
11920 |
12043 |
12107 |
12210 |
12191 |
Others | 44 |
44 |
44 |
44 |
44 |
44 |
44 |
44 |
44 |
44 |
44 |
44 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021 |
||||||||||||
Production | 5228 |
4793 |
5269 |
5129 |
5287 |
5106 |
5297 |
5276 |
5159 |
5375 |
5215 |
5360 |
Consumption | 3099 |
2657 |
3413 |
3253 |
2915 |
3186 |
2809 |
3025 |
3044 |
3054 |
2995 |
2984 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2021 |
||||||||||||
Total Length of Pipelines (KM) |
1491 |
1492 |
1494 |
1494 |
1494 |
1494 |
1499 |
1509 |
1510 |
1510 |
1510 |
1510 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH FOR YEAR 2021 |
||||||||||||
Nos. of staff |
186 |
190 |
190 |
191 |
190 |
189 |
189 |
189 |
189 |
189 |
189 |
189 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021 |
||||||||||||
Complaints |
229 |
362 |
530 |
557 |
459 |
363 |
429 |
429 |
375 |
521 |
599 |
609 |
Report by Public |
244 |
286 |
381 |
349 |
313 |
260 |
349 |
339 |
347 |
312 |
394 |
417 |
Report by Staff |
202 |
106 |
250 |
325 |
301 |
185 |
292 |
333 |
323 |
298 |
330 |
305 |
Nos. of Report per 1000 accounts |
5.94 |
5.21 |
8.38 |
8.94 |
8.12 |
5.89 |
8.47 |
8.87 |
8.82 |
8.01 |
9.49 |
9.46 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021 |
||||||||||||
<1 hour (%) |
90 |
88 |
96 |
89 |
83 |
91 |
91 |
89 |
85 |
93 |
90 |
91 |
1-3 hours (%) |
8 |
12 |
4 |
11 |
14 |
8 |
8 |
11 |
12 |
5 |
10 |
7 |
3-6 hours (%) |
2 |
0 |
0 |
0 |
3 |
1 |
0 |
0 |
0 |
2 |
0 |
2 |
>6 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021 |
||||||||||||
<1 hour (%) |
88 |
82 |
83 |
93 |
78 |
87 |
76 |
85 |
82 |
86 |
90 |
93 |
1-3 hours (%) |
11 |
18 |
12 |
6 |
19 |
10 |
20 |
13 |
14 |
10 |
7 |
6 |
3-6 hours (%) |
1 |
0 |
4 |
1 |
3 |
2 |
4 |
2 |
4 |
4 |
3 |
1 |
>6 hours (%) |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021 |
||||||||||||
<1 hour (%) |
85 |
86 |
83 |
82 |
84 |
83 |
82 |
80 |
82 |
84 |
85 |
53 |
>1 hours (%) |
15 |
14 |
17 |
18 |
16 |
17 |
18 |
20 |
18 |
16 |
15 |
47 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021 |
||||||||||||
<6 hour (%) |
100 |
98 |
96 |
98 |
94 |
95 |
97 |
94 |
98 |
98 |
92 |
95 |
>6-12 hours (%) |
0 |
2 |
4 |
2 |
6 |
3 |
3 |
6 |
2 |
2 |
5 |
3 |
<12-24 hour (%) |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
3 |
2 |
>24 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021 |
||||||||||||
Amat Memuaskan |
147 |
158 |
231 |
260 |
223 |
220 |
260 |
231 |
222 |
180 |
296 |
273 |
Memuaskan |
4 |
5 |
3 |
4 |
4 |
2 |
10 |
7 |
6 |
9 |
26 |
8 |
Tidak Memuaskan |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021 |
||||||||||||
Numbers of Meters |
0 |
0 |
5 |
4 |
3 |
0 |
1 |
2 |
1 |
1 |
4 |
9 |
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