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Last Update: 20 May 2022
Version 8.3.0
Monthly Statistics For Year 2021Monthly Statistics For Year 2021

Monthly Statistic For Year 2021


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2021
No. of Consumers 75037
75291
75331
75433
75558
75606
75660
75781
75939
76113
76296
76325

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2021
Domestic 63545
63728
63646
63684
63742
63775
63797
63817
63852
63962
64042
64090
Commercial 11448
11519
11641
11705
11772
11787
11819
11920
12043
12107
12210
12191
Others 44
44
44
44
44
44
44
44
44
44
44
44

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021

Production 5228
4793
5269
5129
5287
5106
5297
5276
5159
5375
5215
5360
Consumption 3099
2657
3413
3253
2915
3186
2809
3025
3044
3054
2995
2984

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2021

Total Length of Pipelines (KM)
1491
1492
1494
1494
1494
1494
1499
1509
1510
1510
1510
1510

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2021

Nos. of staff
186
190
190
191
190
189
189
189
189
189
189
189

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021

Complaints
229
362
530
557
459
363
429
429
375
521
599
609
Report by Public
244
286
381
349
313
260
349
339
347
312
394
417
Report by Staff
202
106
250
325
301
185
292
333
323
298
330
305
Nos. of Report per 1000 accounts
5.94
5.21
8.38
8.94
8.12
5.89
8.47
8.87
8.82
8.01
9.49
9.46

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour       (%)
90
88
96
89
83
91
91
89
85
93
90
91
1-3 hours     (%)
8
12
4
11
14
8
8
11
12
5
10
7
3-6 hours     (%)
2
0
0
0
3
1
0
0
0
2
0
2
>6 hours      (%)
0
0
0
0
0
0
1
0
0
0
0
0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour        (%)
88
82
83
93
78
87
76
85
82
86
90
93
1-3 hours      (%)
11
18
12
6
19
10
20
13
14
10
7
6
3-6 hours      (%)
1
0
4
1
3
2
4
2
4
4
3
1
>6 hours       (%)
0
0
1
0
0
1
0
0
0
0
0
0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021

<1 hour        (%)
85
86
83
82
84
83
82
80
82
84
85
53
>1 hours       (%)
15
14
17
18
16
17
18
20
18
16
15
47

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021

<6 hour  (%)
100
98
96
98
94
95
97
94
98
98
92
95
>6-12 hours (%)
0
2
4
2
6
3
3
6
2
2
5
3
<12-24 hour (%)
0
0
0
0
0
2
0
0
0
0
3
2
>24 hours (%)
0
0
0
0
0
0
0
0
0
0
0
0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021

Amat Memuaskan
147
158
231
260
223
220
260
231
222
180
296
273
Memuaskan
4
5
3
4
4
2
10
7
6
9
26
8
Tidak Memuaskan
0
0
0
0
0
0
0
0
0
0
0
0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021

Numbers of Meters
0
0
5
4
3
0
1
2
1
1
4
9

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