Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 19 Oct 2021
Version 8.3.0
Monthly Statistics For Year 2021Monthly Statistics For Year 2021

Monthly Statistic For Year 2021


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2021
No. of Consumers 75037
75291
75331
75433
75558
75606
75660
75781





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2021
Domestic 63545
63728
63646
63684
63742
63775
63797
63817




Commercial 11448
11519
11641
11705
11772
11787
11819
11920




Others 44
44
44
44
44
44
44
44





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021

Production 5228
4793
5269
5129
5287
5106
5297
5276




Consumption 3099
2657
3413
3253
2915
3186
2809
3025





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2021

Total Length of Pipelines (KM)
1491
1492
1494
1494
1494
1494
1499
1509





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2021

Nos. of staff
186
190
190
191
190
189
189
189





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021

Complaints
229
362
530
557
459
363
429
429




Report by Public
244
286
381
349
313
260
349
339




Report by Staff
202
106
250
325
301
185
292
333




Nos. of Report per 1000 accounts
5.94
5.21
8.38
8.94
8.12
5.89
8.47
8.87





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour       (%)
90
88
96
89
83
91
91
89




1-3 hours     (%)
8
12
4
11
14
8
8
11




3-6 hours     (%)
2
0
0
0
3
1
0
0




>6 hours      (%)
0
0
0
0
0
0
1
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour        (%)
88
82
83
93
78
87
76
85




1-3 hours      (%)
11
18
12
6
19
10
20
13




3-6 hours      (%)
1
0
4
1
3
2
4
2




>6 hours       (%)
0
0
1
0
0
1
0
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021

<1 hour        (%)
85
86
83
82
84
83
82
80




>1 hours       (%)
15
14
17
18
16
17
18
20





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021

<6 hour  (%)
100
98
96
98
94
95
97
94




>6-12 hours (%)
0
2
4
2
6
3
3
6




<12-24 hour (%)
0
0
0
0
0
2
0
0




>24 hours (%)
0
0
0
0
0
0
0
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021

Amat Memuaskan
147
158
231
260
223
220
260
23




Memuaskan
4
5
3
4
4
2
10
7




Tidak Memuaskan
0
0
0
0
0
0
0
0





Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021

Numbers of Meters
0
0
5
4
3
0
1
2




Archive »