Monthly Statistic For Year 2021
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| NUMBER OF CONSUMERS FOR YEAR 2021 |
| No. of Consumers |
75037
|
75291
|
75331
|
75433
|
75558
|
75606
|
75660
|
75781
|
75939
|
76113
|
76296
|
76325
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| COMPOSITION OF CONSUMERS FOR YEAR 2021 |
| Domestic |
63545
|
63728
|
63646
|
63684
|
63742
|
63775
|
63797
|
63817
|
63852
|
63962
|
64042
|
64090
|
| Commercial |
11448
|
11519
|
11641
|
11705
|
11772
|
11787
|
11819
|
11920
|
12043
|
12107
|
12210
|
12191
|
| Others |
44
|
44
|
44
|
44
|
44
|
44
|
44
|
44
|
44
|
44
|
44
|
44
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021
|
| Production |
5228
|
4793
|
5269
|
5129
|
5287
|
5106
|
5297
|
5276
|
5159
|
5375
|
5215
|
5360
|
| Consumption |
3099
|
2657
|
3413
|
3253
|
2915
|
3186
|
2809
|
3025
|
3044
|
3054
|
2995
|
2984
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2021
|
Total Length of Pipelines (KM)
|
1491
|
1492
|
1494
|
1494
|
1494
|
1494
|
1499
|
1509
|
1510
|
1510
|
1510
|
1510
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
NOS. OF STAFF STRENGTH FOR YEAR 2021
|
Nos. of staff
|
186
|
190
|
190
|
191
|
190
|
189
|
189
|
189
|
189
|
189
|
189
|
189
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021
|
Complaints
|
229
|
362
|
530
|
557
|
459
|
363
|
429
|
429
|
375
|
521
|
599
|
609
|
Report by Public
|
244
|
286
|
381
|
349
|
313
|
260
|
349
|
339
|
347
|
312
|
394
|
417
|
Report by Staff
|
202
|
106
|
250
|
325
|
301
|
185
|
292
|
333
|
323
|
298
|
330
|
305
|
Nos. of Report per 1000 accounts
|
5.94
|
5.21
|
8.38
|
8.94
|
8.12
|
5.89
|
8.47
|
8.87
|
8.82
|
8.01
|
9.49
|
9.46
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021
|
<1 hour (%)
|
90
|
88
|
96
|
89
|
83
|
91
|
91
|
89
|
85
|
93
|
90
|
91
|
1-3 hours (%)
|
8
|
12
|
4
|
11
|
14
|
8
|
8
|
11
|
12
|
5
|
10
|
7
|
3-6 hours (%)
|
2
|
0
|
0
|
0
|
3
|
1
|
0
|
0
|
0
|
2
|
0
|
2
|
>6 hours (%)
|
0
|
0
|
0
|
0
|
0
|
0
|
1
|
0
|
0
|
0
|
0
|
0
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021
|
<1 hour (%)
|
88
|
82
|
83
|
93
|
78
|
87
|
76
|
85
|
82
|
86
|
90
|
93
|
1-3 hours (%)
|
11
|
18
|
12
|
6
|
19
|
10
|
20
|
13
|
14
|
10
|
7
|
6
|
3-6 hours (%)
|
1
|
0
|
4
|
1
|
3
|
2
|
4
|
2
|
4
|
4
|
3
|
1
|
>6 hours (%)
|
0
|
0
|
1
|
0
|
0
|
1
|
0
|
0
|
0
|
0
|
0
|
0
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021
|
<1 hour (%)
|
85
|
86
|
83
|
82
|
84
|
83
|
82
|
80
|
82
|
84
|
85
|
53
|
>1 hours (%)
|
15
|
14
|
17
|
18
|
16
|
17
|
18
|
20
|
18
|
16
|
15
|
47
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021
|
<6 hour (%)
|
100
|
98
|
96
|
98
|
94
|
95
|
97
|
94
|
98
|
98
|
92
|
95
|
>6-12 hours (%)
|
0
|
2
|
4
|
2
|
6
|
3
|
3
|
6
|
2
|
2
|
5
|
3
|
<12-24 hour (%)
|
0
|
0
|
0
|
0
|
0
|
2
|
0
|
0
|
0
|
0
|
3
|
2
|
>24 hours (%)
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021
|
Amat Memuaskan
|
147
|
158
|
231
|
260
|
223
|
220
|
260
|
231
|
222
|
180
|
296
|
273
|
Memuaskan
|
4
|
5
|
3
|
4
|
4
|
2
|
10
|
7
|
6
|
9
|
26
|
8
|
Tidak Memuaskan
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021
|
Numbers of Meters
|
0
|
0
|
5
|
4
|
3
|
0
|
1
|
2
|
1
|
1
|
4
|
9
|
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