Monthly Statistic For Year 2021
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| NUMBER OF CONSUMERS FOR YEAR 2021 |
| No. of Consumers |
75037
|
75291
|
75331
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| COMPOSITION OF CONSUMERS FOR YEAR 2021 |
| Domestic |
63545
|
63728
|
63646
|
|
|
|
|
|
|
|
|
|
| Commercial |
11448
|
11519
|
11641
|
|
|
|
|
|
|
|
|
|
| Others |
44
|
44
|
44
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021
|
| Production |
5228
|
4793
|
5269
|
|
|
|
|
|
|
|
|
|
| Consumption |
3099
|
2657
|
3413
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2021
|
Total Length of Pipelines (KM)
|
1491
|
1492
|
1494
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
NOS. OF STAFF STRENGTH FOR YEAR 2021
|
Nos. of staff
|
186
|
190
|
190
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021
|
Complaints
|
229
|
362
|
530
|
|
|
|
|
|
|
|
|
|
Report by Public
|
244
|
286
|
381
|
|
|
|
|
|
|
|
|
|
Report by Staff
|
202
|
106
|
250
|
|
|
|
|
|
|
|
|
|
Nos. of Report per 1000 accounts
|
5.94
|
5.21
|
8.38
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021
|
<1 hour (%)
|
90
|
88
|
96
|
|
|
|
|
|
|
|
|
|
1-3 hours (%)
|
8
|
12
|
4
|
|
|
|
|
|
|
|
|
|
3-6 hours (%)
|
2
|
0
|
0
|
|
|
|
|
|
|
|
|
|
>6 hours (%)
|
0
|
0
|
0
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021
|
<1 hour (%)
|
88
|
82
|
83
|
|
|
|
|
|
|
|
|
|
1-3 hours (%)
|
11
|
18
|
12
|
|
|
|
|
|
|
|
|
|
3-6 hours (%)
|
1
|
0
|
4
|
|
|
|
|
|
|
|
|
|
>6 hours (%)
|
0
|
0
|
1
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021
|
<1 hour (%)
|
85
|
86
|
83
|
|
|
|
|
|
|
|
|
|
>1 hours (%)
|
15
|
14
|
17
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021
|
<6 hour (%)
|
100
|
98
|
96
|
|
|
|
|
|
|
|
|
|
>6-12 hours (%)
|
0
|
2
|
4
|
|
|
|
|
|
|
|
|
|
<12-24 hour (%)
|
0
|
0
|
0
|
|
|
|
|
|
|
|
|
|
>24 hours (%)
|
0
|
0
|
0
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021
|
Amat Memuaskan
|
147
|
158
|
231
|
|
|
|
|
|
|
|
|
|
Memuaskan
|
4
|
5
|
3
|
|
|
|
|
|
|
|
|
|
Tidak Memuaskan
|
0
|
0
|
0
|
|
|
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021
|
Numbers of Meters
|
0
|
0
|
5
|
|
|
|
|
|
|
|
|
|
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