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Last Update: 20 Apr 2021
Version 8.3.0
Monthly Statistics For Year 2021Monthly Statistics For Year 2021

Monthly Statistic For Year 2021


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2021
No. of Consumers 75037
75291











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2021
Domestic 63545
63728










Commercial 11448
11519










Others 44
44











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2021

Production 5228
4793










Consumption 3099
2657











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2021

Total Length of Pipelines (KM)
1491
1492











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2021

Nos. of staff
186
190











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2021

Complaints
229
362










Report by Public
244
286










Report by Staff
202
106










Nos. of Report per 1000 accounts
5.94
5.21











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour       (%)
90
88










1-3 hours     (%)
8
12










3-6 hours     (%)
2
0










>6 hours      (%)
0
0











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2021

<1 hour        (%)
88
82










1-3 hours      (%)
11
18










3-6 hours      (%)
1
0










>6 hours       (%)
0
0











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2021

<1 hour        (%)
85
86










>1 hours       (%)
15
14











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2021

<6 hour  (%)
100
98










>6-12 hours (%)
0
2










<12-24 hour (%)
0
0










>24 hours (%)
0
0











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2021

Amat Memuaskan
147
158










Memuaskan
4
5










Tidak Memuaskan
0
0











Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2021

Numbers of Meters
0
0










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