Monthly Statistics For Year 2022
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2022 | ||||||||||||
No. of Consumers | 76510 | 76653 | 76745 | 76853 | 76988 | 77092 | 77232 | 77423 | 77514 | 77859 | 77946 | 78048 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2022 | ||||||||||||
Domestic | 64114 | 64222 | 64275 | 64257 | 64300 | 64304 | 64406 | 64520 | 64478 | 64587 | 64568 | 64650 |
Commercial | 12352 | 12387 | 12426 | 12551 | 12643 | 12753 | 12781 | 12858 | 12990 | 13226 | 13332 | 13352 |
Others | 44 | 44 | 44 | 45 | 43 | 45 | 45 | 45 | 46 | 44 | 46 | 46 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2022 |
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Production | 5346 | 4920 | 5409 | 5303 | 5467 | 5312 | 5558 | 5590 | 5417 | 5706 | 5930 | 5795 |
Consumption | 3578 | 3016 | 2850 | 3106 | 3320 | 3084 | 2751 | 2991 | 3426 | 3025 | 2947 | 2910 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2022 |
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Total Length of Pipelines (KM) |
1509 | 1509 | 1509 | 1512 | 1512 | 1512 | 1512 | 1515 | 1518 | 1519 | 1521 | 1521 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH FOR YEAR 2022 |
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Nos. of staff |
189 | 188 | 188 | 185 | 185 | 185 | 185 | 186 | 190 | 190 | 191 | 200 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2022 |
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Complaints |
1088 | 560 | 702 | 455 | 845 | 707 | 773 | 991 | 747 | 519 | 813 | 919 |
Report by Public |
515 | 358 | 413 | 337 | 400 | 329 | 374 | 440 | 426 | 344 | 333 | 338 |
Report by Staff |
221 | 279 | 224 | 311 | 283 | 265 | 283 | 357 | 279 | 268 | 228 | 236 |
Nos. of Report per 1000 accounts |
9.62 | 8.31 | 8.3 | 8.43 | 10.17 | 7.71 | 8.51 | 10.29 | 9.1 | 7.86 | 7.20 | 11.77 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022 |
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<1 hour (%) |
94 | 93 | 93 | 95 |
87 | 78 | 83 | 83 | 92 | 87 | 91 | 89 |
1-3 hours (%) |
4 | 5 | 7 | 4 | 12 | 4 | 11 | 14 | 6 | 10 | 9 | 8 |
3-6 hours (%) |
2 | 2 | 0 | 1 | 1 | 11 | 0 | 2 | 0 | 0 | 0 | 3 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 | 7 | 6 | 1 | 2 | 3 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022 |
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<1 hour (%) |
92 | 91 | 91 | 82 | 78 | 59 | 76 | 59 | 90 | 86 | 81 | 90 |
1-3 hours (%) |
6 | 9 | 7 | 17 | 14 | 16 | 14 | 34 | 7 | 9 | 4 | 5 |
3-6 hours (%) |
2 | 0 | 2 | 1 | 6 | 18 | 6 | 6 | 3 | 5 | 5 | 5 |
>6 hours (%) |
0 | 0 | 0 | 0 | 2 | 7 | 4 | 1 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2022 |
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<1 hour (%) |
72 | 45 | 52 | 37 | 57 | 57 | 62 | 49 | 35 | 58 | 61 | 46 |
>1 hours (%) |
28 | 55 | 48 | 63 | 43 | 43 | 38 | 51 | 65 | 42 | 39 | 54 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2022 |
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<6 hour (%) |
94 | 98 | 98 | 100 | 100 | 100 | 100 | 99 | 99 | 93 | 91 | 92 |
>6-12 hours (%) |
2 | 2 | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 7 | 9 | 8 |
<12-24 hour (%) |
4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>24 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2022 |
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Amat Memuaskan |
166 | 180 | 223 | 260 | 197 | 260 | 228 | 254 | 220 | 218 | 199 | 160 |
Memuaskan |
4 | 6 | 10 | 14 | 8 | 14 | 12 | 12 | 12 | 24 | 11 | 10 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2022 |
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Numbers of Meters |
1 | 2 | 13 | 3 | 4 | 4 | 2 | 1 | 2 | 2 | 3 | 3 |
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