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Monthly Statistics For Year 2022

Monthly Statistics For Year 2022


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2022
No. of Consumers 76510 76653 76745 76853 76988 77092 77232 77423 77514 77859 77946 78048

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2022
Domestic 64114 64222 64275 64257 64300 64304 64406 64520 64478 64587 64568 64650
Commercial 12352 12387 12426 12551 12643 12753 12781 12858 12990 13226 13332 13352
Others 44 44 44 45 43 45 45 45 46 44 46 46

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2022

Production 5346 4920 5409 5303 5467 5312 5558 5590 5417 5706 5930 5795
Consumption 3578 3016 2850 3106 3320 3084 2751 2991 3426 3025 2947 2910

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2022

Total Length of Pipelines (KM)
1509 1509 1509 1512 1512 1512 1512 1515 1518 1519 1521 1521

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2022

Nos. of staff
189 188 188 185 185 185 185 186 190 190 191 200

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2022

Complaints
1088 560 702 455 845 707 773 991 747 519 813 919
Report by Public
515 358 413 337 400 329 374 440 426 344 333 338
Report by Staff
221 279 224 311 283 265 283 357 279 268 228 236
Nos. of Report per 1000 accounts
9.62 8.31 8.3 8.43 10.17 7.71 8.51 10.29 9.1 7.86 7.20 11.77

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022

<1 hour       (%)
94 93 93 95
87 78 83 83 92 87 91 89
1-3 hours     (%)
4 5 7 4 12 4 11 14 6 10 9 8
3-6 hours     (%)
2 2 0 1 1 11 0 2 0 0 0 3
>6 hours      (%)
0 0 0 0 0 7 6 1 2 3 0 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022

<1 hour        (%)
92 91 91 82 78 59 76 59 90 86 81 90
1-3 hours      (%)
6 9 7 17 14 16 14 34 7 9 4 5
3-6 hours      (%)
2 0 2 1 6 18 6 6 3 5 5 5
>6 hours       (%)
0 0 0 0 2 7 4 1 0 0 0 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2022

<1 hour        (%)
72 45 52 37 57 57 62 49 35 58 61 46
>1 hours       (%)
28 55 48 63 43 43 38 51 65 42 39 54

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2022

<6 hour  (%)
94 98 98 100 100 100 100 99 99 93 91 92
>6-12 hours (%)
2 2 2 0 0 0 0 1 1 7 9 8
<12-24 hour (%)
4 0 0 0 0 0 0 0 0 0 0 0
>24 hours (%)
0 0 0 0 0 0 0 0 0 0 0 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2022

Amat Memuaskan
166 180 223 260 197 260 228 254 220 218 199 160
Memuaskan
4 6 10 14 8 14 12 12 12 24 11 10
Tidak Memuaskan
0 0 0 0 0 0 0 0 0 0 0 0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2022

Numbers of Meters
1 2 13 3 4 4 2 1 2 2 3 3

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