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Monthly Statistics For Year 2022

Monthly Statistics For Year 2022


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2022
No. of Consumers 76510 76653 76745                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2022
Domestic 64114 64222 64275                
Commercial 12352 12387 12426                
Others 44 44 44                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2022

Production 5346 4920 5409                
Consumption 3578 3016 2850                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2022

Total Length of Pipelines (KM)
1509 1509 1509                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2022

Nos. of staff
189 188 188                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2022

Complaints
1088 560 702                
Report by Public
515 358 413                
Report by Staff
221 279 224                
Nos. of Report per 1000 accounts
9.62 8.31 8.3                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022

<1 hour       (%)
94 93 93
             
1-3 hours     (%)
4 5 7                
3-6 hours     (%)
2 2 0                
>6 hours      (%)
0 0 0                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2022

<1 hour        (%)
92 91 91                
1-3 hours      (%)
6 9 7                
3-6 hours      (%)
2 0 2                
>6 hours       (%)
0 0 0                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2022

<1 hour        (%)
72 45 52                
>1 hours       (%)
28 55 48                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2022

<6 hour  (%)
94 98 98                
>6-12 hours (%)
2 2 2                
<12-24 hour (%)
4 0 0                
>24 hours (%)
0 0 0                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2022

Amat Memuaskan
166 180 223                
Memuaskan
4 6 10                
Tidak Memuaskan
0 0 0                

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2022

Numbers of Meters
1 2 13                

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