Monthly Statistics For Year 2023
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2023 | ||||||||||||
No. of Consumers | 78302 | 78263 | 78382 | 78477 | 78583 | 78657 | 78814 | 79034 | 79166 | 79393 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2023 | ||||||||||||
Domestic | 64731 | 64625 | 64601 | 64646 | 64689 | 64629 | 64715 | 64841 | 64852 | |||
Commercial | 13525 | 13592 | 13735 | 13785 | 13848 | 13918 | 14052 | 14146 | 14267 | |||
Others | 46 | 46 | 46 | 46 | 46 | 47 | 47 | 47 | 47 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2023 |
||||||||||||
Production | 5900 | 5293 | 5868 | 5724 | 5962 | 5752 | 5941 | 5889 | 5727 | |||
Consumption | 3508 | 2831 | 2943 | 2963 | 3151 | 3346 | 2863 | 3136 | 3143 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2023 |
||||||||||||
Total Length of Pipelines (KM) |
1511 | 1514 | 1515 | 1515 | 1515 | 1515 | 1515 | 1514 | 1511 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH FOR YEAR 2023 |
||||||||||||
Nos. of staff |
197 | 196 | 196 | 195 | 194 | 194 | 194 | 194 | 193 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2023 |
||||||||||||
Complaints |
1379 | 738 | 1016 | 1045 | 1230 | 1164 | 921 | 1036 | 880 | |||
Report by Public |
428 | 325 | 382 | 378 | 359 | 397 | 267 | 313 | 259 | |||
Report by Staff |
223 | 355 | 381 | 243 | 305 | 242 | 326 | 383 | 332 | |||
Nos. of Report per 1000 accounts |
8.31 | 8.69 | 9.73 | 7.91 | 8.45 | 8.12 | 7.52 | 8.81 | 7.47 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2023 |
||||||||||||
<1 hour (%) |
93 | 91 | 86 | 94 | 89 | 90 | 93 | 92 | 99 | |||
1-3 hours (%) |
7 | 7 | 1 | 5 | 9 | 4 | 7 | 8 | 1 | |||
3-6 hours (%) |
0 | 2 | 3 | 0 | 0 | 4 | 0 | 0 | 0 | |||
>6 hours (%) |
0 | 0 | 0 | 1 | 2 | 2 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2023 |
||||||||||||
<1 hour (%) |
83 | 90 | 79 | 83 | 81 | 85 | 91 | 90 | 92 | |||
1-3 hours (%) |
12 | 8 | 9 | 15 | 12 | 10 | 8 | 9 | 5 | |||
3-6 hours (%) |
5 | 1 | 8 | 2 | 4 | 5 | 1 | 1 | 3 | |||
>6 hours (%) |
0 | 1 | 4 | 0 | 3 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2023 |
||||||||||||
<1 hour (%) |
61 | 50 | 51 | 54 | 42 | 52 | 48 | 39 | 42 | |||
>1 hours (%) |
39 | 50 | 49 | 46 | 58 | 48 | 52 | 61 | 58 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2023 |
||||||||||||
<6 hour (%) |
91 | 100 | 96 | 92 | 96 | 96 | 96 | 98 | 99 | |||
>6-12 hours (%) |
5 | 0 | 4 | 8 | 4 | 3 | 2 | 2 | 1 | |||
<12-24 hour (%) |
4 | 0 | 0 | 0 | 0 | 1 | 2 | 0 | 0 | |||
>24 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2023 |
||||||||||||
Amat Memuaskan |
153 | 190 | 258 | 178 | 200 | 176 | 214 | 229 | 182 | |||
Memuaskan |
10 | 16 | 22 | 20 | 25 | 22 | 24 | 28 | 17 | |||
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2023 |
||||||||||||
Numbers of Meters |
7 | 5 | 7 | 4 | 5 | 4 | 5 | 2 | 3 |
Archive »