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Last Update: 20 May 2022
Version 8.3.0
Service Applications Service Applications

The following questions are frequently asked questions raised by the public, if your questions are not answered below, please contact our office by phone number +6084-211001 or fill in our feedback form (Feedback Form)

A)      Water supply application

  • All new applications should be submitted together with a copy of the applicants’ identity card and land title OR sale and purchase agreement OR temporary occupation lease
  • The owner must engage a licensed pipe fitter to carry out the internal plumbing works
  • The owner must sign an Agreement for a Supply of Water.
  • Collateral deposit to be collected
  • Installation fees collected.

B)      Change of consumer’s name

  • Documents required (sale and purchase Agreement,
    land title, offer letter, temporary occupational license) should be provided.
  • Agreement of supply of water completed and signed by legal owner
  • A collateral deposit collected

C)      Reconnection / disconnection on request

  • A letter requesting for reconnection/disconnection of water supply submitted
  • Fill the form ‘ reconnection meter on request’OR ‘disconnection meter on request’
  • Collateral deposit collected together with all outstanding bills.


D)      Testing of water meter

  • Complete the form ‘testing of meters form’
  • Testing fee will be charged in the event that the meter in found to be not faulty
  • If the water meter is not registering accurately, the water meter shall be changed without any charge and the bill(s) will be amended accordingly.




(Interesting common knowledge)


  • Approximately 14-25% of a household’s water usage occurs in the bathroom,20% in the toilet, 15-35% in the laundry,
  • The basin tap can use up to 15 litres of water a minute
  • Washing your hands can use up to 5 litres of water
  • An average shower uses 20 litres of water a minute. A 15-minute shower uses a massive 300 litres
  • The amount of water that is used in one flush of a normal western toilet is equivalent to the total amount a person in the developing world uses in a whole day
  • Washing only full loads of clothes can save up to 10 litres of water
  • Washing clothes in the laundry trough uses 40 litres of water
  • A half-full sink hold around 12 litres of water
  • Washing dishes bi hands uses about 18 litres of water
  • A kitchen tap uses around 15-20 litres a minute
  • A dripping tap can waste up to anywhere from 30-200 litres a day. That is over 70,000 litres a year!
  • Your hot water system can develop leaks and drips
  • Washing the car with the hose running, wastes 50-300 litres of water
  • Watering your plants in hot weather can waste 75% of the water used through evaporation