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Last Update: 19 Dec 2018
Version 8.1.2
DisconnectionDisconnection

Temporary Disconnection - On Request

The water meter to a premise which is not occupied may still register due to leakage or if some one forgets to turn off a tap. Also there is a minimum charge involved for an active account.

So if a consumer feels that a premise may not need water for a period of time, the consumer may request for TEMPORARY DISCONNECTION of the water supply.

Upon reconnection:

(a) The consumer will have to pay collateral deposit/topping up collateral deposit to the current rate;

(b) The supply will registered in the name of the legal owner;

(c) The consumer will be charged turning on fee (RM 5.50) which will be included in the first monthly bill after reconnection.

Disconnection of Water Supply

A. Government Quarter / Barrack and Personal
  1. Customer should produce :

    • Identity Card.

    • Water bill account no and address.

  2. Customer fill in and sign Form SWB-CSD-F-56 ( REQUEST FOR  RECONNECTION / TEMPORARY / PERMANENT  DISCONNECTION  OF  WATER  SUPPLY / REFUND  OF  DEPOSIT ).


B. Company

  1. Customer should produce :

    • Company Chop.

    • Water bill account no and address.

  2. Customer fill in and sign Form SWB-CSD-F-56 ( REQUEST FOR  RECONNECTION / TEMPORARY / PERMANENT  DISCONNECTION  OF  WATER  SUPPLY / REFUND  OF  DEPOSIT ).