Monthly Statistic For Year 2018
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2018 | ||||||||||||
No. of Consumers | 70499 | 70295 | 70829 | 70966 | 71139 | 71126 | 71277 | 71382 | 71487 | 71571 | 71799 | 71803 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2018 | ||||||||||||
Domestic | 61134 | 61068 | 61443 | 61541 | 61654 | 61663 | 61754 | 61876 | 61385 | 62046 | 62176 | 62206 |
Commercial | 9321 | 9185 | 9342 | 9411 | 9439 | 9420 | 9468 | 9464 | 10059 | 9482 | 9580 | 9553 |
Others | 44 | 42 | 42 | 44 | 46 | 43 | 43 | 42 | 43 | 43 | 43 | 43 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2018 |
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Production | 4795 | 4371 | 4844 | 4706 | 4968 | 4670 | 4842 | 4815 | 4619 | 4763 | 4625 | 4806 |
Consumption | 2820 | 2819 | 2608 | 3085 | 2869 | 2935 | 2689 | 3033 | 3018 | 2788 | 3000 | 2790 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2018 |
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Total Length of Pipelines (KM) |
1356 | 1356 | 1365 | 1368 | 1381 | 1385 | 1387 | 1387 | 1387 | 1396 | 1398 | 1398 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
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Nos. of staff |
179 | 179 | 189 | 189 | 189 | 188 | 188 | 188 | 188 | 186 | 186 | 185 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
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Complaints |
295 | 264 | 316 | 334 | 275 | 309 | 300 | 323 | 255 | 281 | 299 | 300 |
Report by Public |
308 | 287 | 358 | 348 | 307 | 316 | 295 | 361 | 363 | 315 | 326 | 331 |
Report by Staff |
356 | 363 | 400 | 678 | 682 | 410 | 494 | 496 | 381 | 440 | 392 | 280 |
Nos. of Report per 1000 accounts |
9.45 | 9.25 | 10.7 | 14.45 | 13.9 | 10.21 | 10.07 | 12.01 | 10.38 | 10.55 | 10.00 | 8.51 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
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<1 hour (%) |
96 | 83 | 93 | 96 | 96 | 92 | 100 | 90 | 91 | 95 | 92 | 100 |
1-3 hours (%) |
4 | 17 | 7 | 4 | 4 | 8 | 0 | 8 | 7 | 5 | 2 | 0 |
3-6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
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<1 hour (%) |
87 | 86 | 92 | 82 | 89 | 94 | 87 | 88 | 81 | 94 | 100 | 99 |
1-3 hours (%) |
11 | 12 | 7 | 18 | 11 | 6 | 10 | 11 | 18 | 6 | 0 | 1 |
3-6 hours (%) |
2 | 2 | 1 | 0 | 0 | 0 | 3 | 1 | 1 | 0 | 0 | 0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
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<1 hour (%) |
88 | 67 | 67 | 96 | 100 | 96 | 100 | 86 | 98 | 93 | 100 | 100 |
>1 hours (%) |
12 | 33 | 33 | 4 | 0 | 4 | 0 | 16 | 2 | 2 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
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<6 hour (%) |
96 | 100 | 100 | 96 | 95 | 96 | 100 | 97 | 99 | 98 | 100 | 100 |
>6-12 hours (%) |
0 | 0 | 0 | 4 | 5 | 6 | 0 | 3 | 1 | 2 | 0 | 0 |
<12-24 hour (%) |
4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
>24 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
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Amat Memuaskan |
86 | 70 | 99 | 116 | 115 | 104 | 113 | 99 | 106 | 86 | 83 | 84 |
Memuaskan |
93 | 58 | 89 | 88 | 79 | 83 | 99 | 131 | 85 | 85 | 67 | 67 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
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Numbers of Meters |
1 | 1 | 0 | 5 | 20 | 42 | 38 | 43 | 7 | 11 | 11 | 10 |