Monthly Statistic For Year 2014
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| NUMBER OF CONSUMERS FOR YEAR 2014 |
| No. of Consumers |
62038
|
61705
|
62281
|
62571
|
62799
|
62541
|
63155
|
63475
|
63238
|
63574
|
63856
|
64093
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| COMPOSITION OF CONSUMERS FOR YEAR 2014 |
| Domestic |
54284
|
54002
|
54442
|
54640
|
54801
|
54543
|
55087
|
55308
|
55164
|
55428
|
55716
|
55945
|
| Commercial |
7708
|
7655
|
7789
|
7885
|
7952
|
7953
|
8019
|
8117
|
8026
|
8100
|
8094
|
8098
|
| Others |
46 |
48 |
50
|
46 |
46
|
45
|
46
|
50
|
48
|
46
|
46
|
50
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2014
|
| Production |
4020
|
3654
|
3967
|
3839
|
3934
|
3859
|
4016
|
3935
|
3816
|
3951
|
3847
|
3965
|
| Consumption |
2797
|
2746
|
2464 |
2747 |
2725
|
2929
|
2384
|
3113
|
2664
|
2768
|
2614
|
2590
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2014
|
Total Length of Pipelines (KM)
|
1176.5
|
1176.9
|
1177.3
|
1177.6
|
1179.1
|
1180.3
|
1180.8
|
1182.2
|
1183.2
|
1183.8
|
1186.3
|
1189
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
NOS. OF STAFF STRENGTH
|
Nos. of staff
|
186 |
186 |
185 |
183 |
181
|
182
|
183
|
181
|
178
|
178
|
178
|
177
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED
|
Complaints
|
279 |
360
|
370 |
327
|
296
|
289
|
342
|
263
|
259
|
271
|
305
|
253
|
Report by Public
|
262 |
348
|
353 |
320 |
296
|
255
|
304
|
245
|
234
|
259
|
293
|
330
|
Report by Staff
|
122 |
172 |
215
|
242
|
231
|
212
|
244
|
199
|
150
|
308
|
199
|
213
|
Nos. of Report per 1000 accounts
|
6.20 |
8.43
|
9.12
|
8.98
|
8.39
|
7.47
|
8.68
|
7.00
|
6.08
|
8.92
|
7.70
|
8.47
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO
|
<1 hour (%)
|
93 |
95 |
92 |
96 |
87
|
96
|
89
|
97
|
80
|
98
|
94
|
81
|
1-3 hours (%)
|
7
|
5
|
8
|
4
|
13
|
4
|
11
|
3
|
20
|
2
|
6
|
19
|
3-6 hours (%)
|
0 |
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
>6 hours (%)
|
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO
|
<1 hour (%)
|
96 |
92 |
95 |
93 |
89
|
96
|
96
|
93
|
90
|
95
|
91
|
96
|
1-3 hours (%)
|
4
|
8
|
5 |
7 |
11
|
4
|
4
|
7
|
10
|
5
|
9
|
4
|
3-6 hours (%)
|
0 |
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
>6 hours (%)
|
0 |
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR
|
<1 hour (%)
|
90 |
88 |
87
|
85 |
85
|
86
|
86
|
87
|
86
|
88
|
86
|
88
|
>1 hours (%)
|
10 |
12 |
13 |
15 |
15
|
14
|
14
|
13
|
14
|
12
|
14
|
12
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES
|
<6 hour (%)
|
100 |
100 |
100 |
100 |
100
|
100
|
100
|
100
|
100
|
100
|
100
|
100
|
>6-12 hours (%)
|
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
<12-24 hour (%)
|
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
>24 hours (%)
|
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS
|
Amat Memuaskan
|
2718
|
1252
|
2148
|
1881
|
1575
|
1588
|
1624
|
1692
|
1582
|
1963
|
1837
|
2066
|
Sederhana
|
140
|
76
|
105
|
109
|
83
|
99
|
66
|
92
|
128
|
60
|
89
|
103
|
Tidak Memuaskan
|
9
|
0
|
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS
|
Amat Baik
|
2526 |
2334
|
2197
|
1819
|
1979
|
2110
|
1724
|
1798
|
2061
|
2248
|
2301
|
2459
|
Memuaskan
|
0 |
0 |
0 |
0 |
0
|
2
|
0
|
0
|
5
|
0
|
0
|
0
|
Tidak Memuaskan
|
0 |
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS
|
Amat Memuaskan
|
98
|
99
|
108
|
121
|
109
|
87
|
128
|
76
|
79
|
117
|
81
|
106
|
Memuaskan
|
124
|
186 |
172
|
165 |
182
|
197
|
213
|
211
|
211
|
218
|
158
|
120
|
Tidak Memuaskan
|
0 |
0 |
0 |
0 |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN
|
Numbers of Meters
|
23
|
13
|
46
|
37
|
5
|
4
|
13
|
1
|
5
|
5
|
21
|
22
|
