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Last Update: 2 Mar 2021
Version 8.3.0
Monthly Statistic for Year 2014Monthly Statistic for Year 2014

Monthly Statistic For Year 2014

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2014
No. of Consumers 62038
61705
62281
62571
62799
62541
63155
63475
63238
63574
63856
64093

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2014
Domestic 54284
54002
54442
54640
54801
54543
55087
55308
55164
55428
55716
55945
Commercial 7708
7655
7789
7885
7952
7953
8019
8117
8026
8100
8094
8098
Others 46 48 50
46 46
45
46
50
48
46
46
50

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2014

Production 4020
3654
3967
3839
3934
3859
4016
3935
3816
3951
3847
3965
Consumption 2797
2746
2464 2747 2725
2929
2384
3113
2664
2768
2614
2590

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2014

Total Length of Pipelines (KM)
1176.5
1176.9
1177.3
1177.6
1179.1
1180.3
1180.8
1182.2
1183.2
1183.8
1186.3
1189

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH

Nos. of staff
186 186 185 183 181
182
183
181
178
178
178
177

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED

Complaints
279 360
370 327
296
289
342
263
259
271
305
253
Report by Public
262 348
353 320 296
255
304
245
234
259
293
330
Report by Staff
122 172 215
242
231
212
244
199
150
308
199
213
Nos. of Report per 1000 accounts
6.20 8.43
9.12
8.98
8.39
7.47
8.68
7.00
6.08
8.92
7.70
8.47

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO

<1 hour       (%)
93 95 92 96 87
96
89
97
80
98
94
81
1-3 hours     (%)
7
5
8
4
13
4
11
3
20
2
6
19
3-6 hours     (%)
0 0 0 0 0
0
0
0
0
0
0
0
>6 hours      (%)
0 0 0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO

<1 hour        (%)
96 92 95 93 89
96
96
93
90
95
91
96
1-3 hours      (%)
4
8
5 7 11
4
4
7
10
5
9
4
3-6 hours      (%)
0 0 0 0 0
0
0
0
0
0
0
0
>6 hours       (%)
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR

<1 hour        (%)
90 88 87
85 85
86
86
87
86
88
86
88
>1 hours       (%)
10 12 13 15 15
14
14
13
14
12
14
12

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES

<6 hour  (%)
100 100 100 100 100
100
100
100
100
100
100
100
>6-12 hours (%)
0 0 0 0
0
0
0
0
0
0
0
0
<12-24 hour (%)
0 0 0 0
0
0
0
0
0
0
0
0
>24 hours (%)
0 0 0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS

Amat Memuaskan
2718
1252
2148
1881
1575
1588
1624
1692
1582
1963
1837
2066
Sederhana
140
76
105
109
83
99
66
92
128
60
89
103
Tidak Memuaskan
9
0
0 0
0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS

Amat Baik
2526 2334
2197
1819
1979
2110
1724
1798
2061
2248
2301
2459
Memuaskan
0 0 0 0 0
2
0
0
5
0
0
0
Tidak Memuaskan
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS

Amat Memuaskan
98
99
108
121
109
87
128
76
79
117
81
106
Memuaskan
124
186 172
165 182
197
213
211
211
218
158
120
Tidak Memuaskan
0 0 0 0 0
0
0
0
0
0
0
0

 

  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN

Numbers of Meters
23
13
46
37
5
4
13
1
5
5
21
22