Monthly Statistic For Year 2014
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2014 | ||||||||||||
No. of Consumers | 62038 |
61705 |
62281 |
62571 |
62799 |
62541 |
63155 |
63475 |
63238 |
63574 |
63856 |
64093 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2014 | ||||||||||||
Domestic | 54284 |
54002 |
54442 |
54640 |
54801 |
54543 |
55087 |
55308 |
55164 |
55428 |
55716 |
55945 |
Commercial | 7708 |
7655 |
7789 |
7885 |
7952 |
7953 |
8019 |
8117 |
8026 |
8100 |
8094 |
8098 |
Others | 46 | 48 | 50 |
46 | 46 |
45 |
46 |
50 |
48 |
46 |
46 |
50 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2014 |
||||||||||||
Production | 4020 |
3654 |
3967 |
3839 |
3934 |
3859 |
4016 |
3935 |
3816 |
3951 |
3847 |
3965 |
Consumption | 2797 |
2746 |
2464 | 2747 | 2725 |
2929 |
2384 |
3113 |
2664 |
2768 |
2614 |
2590 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2014 |
||||||||||||
Total Length of Pipelines (KM) |
1176.5 |
1176.9 |
1177.3 |
1177.6 |
1179.1 |
1180.3 |
1180.8 |
1182.2 |
1183.2 |
1183.8 |
1186.3 |
1189 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
||||||||||||
Nos. of staff |
186 | 186 | 185 | 183 | 181 |
182 |
183 |
181 |
178 |
178 |
178 |
177 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
||||||||||||
Complaints |
279 | 360 |
370 | 327 |
296 |
289 |
342 |
263 |
259 |
271 |
305 |
253 |
Report by Public |
262 | 348 |
353 | 320 | 296 |
255 |
304 |
245 |
234 |
259 |
293 |
330 |
Report by Staff |
122 | 172 | 215 |
242 |
231 |
212 |
244 |
199 |
150 |
308 |
199 |
213 |
Nos. of Report per 1000 accounts |
6.20 | 8.43 |
9.12 |
8.98 |
8.39 |
7.47 |
8.68 |
7.00 |
6.08 |
8.92 |
7.70 |
8.47 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
93 | 95 | 92 | 96 | 87 |
96 |
89 |
97 |
80 |
98 |
94 |
81 |
1-3 hours (%) |
7 |
5 |
8 |
4 |
13 |
4 |
11 |
3 |
20 |
2 |
6 |
19 |
3-6 hours (%) |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
96 | 92 | 95 | 93 | 89 |
96 |
96 |
93 |
90 |
95 |
91 |
96 |
1-3 hours (%) |
4 |
8 |
5 | 7 | 11 |
4 |
4 |
7 |
10 |
5 |
9 |
4 |
3-6 hours (%) |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
||||||||||||
<1 hour (%) |
90 | 88 | 87 |
85 | 85 |
86 |
86 |
87 |
86 |
88 |
86 |
88 |
>1 hours (%) |
10 | 12 | 13 | 15 | 15 |
14 |
14 |
13 |
14 |
12 |
14 |
12 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
||||||||||||
<6 hour (%) |
100 | 100 | 100 | 100 | 100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
>6-12 hours (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
<12-24 hour (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>24 hours (%) |
0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CASHIER COUNTERS |
||||||||||||
Amat Memuaskan |
2718 |
1252 |
2148 |
1881 |
1575 |
1588 |
1624 |
1692 |
1582 |
1963 |
1837 |
2066 |
Sederhana |
140 |
76 |
105 |
109 |
83 |
99 |
66 |
92 |
128 |
60 |
89 |
103 |
Tidak Memuaskan |
9 |
0 |
0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR CUSTOMER SERVICE COUNTERS |
||||||||||||
Amat Baik |
2526 | 2334 |
2197 |
1819 |
1979 |
2110 |
1724 |
1798 |
2061 |
2248 |
2301 |
2459 |
Memuaskan |
0 | 0 | 0 | 0 | 0 |
2 |
0 |
0 |
5 |
0 |
0 |
0 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
||||||||||||
Amat Memuaskan |
98 |
99 |
108 |
121 |
109 |
87 |
128 |
76 |
79 |
117 |
81 |
106 |
Memuaskan |
124 |
186 | 172 |
165 | 182 |
197 |
213 |
211 |
211 |
218 |
158 |
120 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
||||||||||||
Numbers of Meters |
23 |
13 |
46 |
37 |
5 |
4 |
13 |
1 |
5 |
5 |
21 |
22 |