Monthly Statistic For Year 2019
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NUMBER OF CONSUMERS FOR YEAR 2019 | ||||||||||||
No. of Consumers | 71914 |
72177 |
72219 |
72525 |
72624 |
72673 |
72771 |
73175 |
73223 |
73458 |
73518 |
73730 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
COMPOSITION OF CONSUMERS FOR YEAR 2019 | ||||||||||||
Domestic | 62282 |
62509 |
62625 |
62811 |
62900 |
62927 |
62478 |
62765 |
62820 |
63015 |
63618 |
63805 |
Commercial | 9589 |
9625 |
9653 |
9675 |
9684 |
9702 |
10252 |
10369 |
10362 |
10401 |
9859 |
9881 |
Others | 43 |
43 |
41 |
35 |
40 |
44 |
41 |
41 |
41 |
42 |
41 |
44 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2019 |
||||||||||||
Production | 4832 |
4344 |
4812 |
4723 |
4965 |
4816 |
4937 |
4929 |
4800 |
4984 |
4840 |
4948 |
Consumption | 3197 |
3110 |
2377 |
3135 |
2961 |
3213 |
2527 |
3149 |
2972 |
2880 |
2905 |
2896 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
TOTAL LENGTH OF PIPELINES FOR YEAR 2019 |
||||||||||||
Total Length of Pipelines (KM) |
1392 |
1411 |
1420 |
1421 |
1422 |
1428 |
1428 |
1440 |
1453 |
1459 |
1462 |
1470 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
NOS. OF STAFF STRENGTH |
||||||||||||
Nos. of staff |
194 |
194 |
194 |
193 |
192 |
192 |
192 |
192 |
190 |
189 |
189 |
187 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED |
||||||||||||
Complaints |
342 |
256 |
279 |
317 |
317 |
262 |
337 |
384 |
353 |
260 |
317 |
356 |
Report by Public |
377 |
268 |
318 |
331 |
294 |
269 |
341 |
377 |
322 |
282 |
307 |
307 |
Report by Staff |
360 |
348 |
384 |
339 |
341 |
249 |
409 |
260 |
251 |
259 |
375 |
347 |
Nos. of Report per 1000 accounts |
10.25 |
8.53 |
0.72 |
9.24 |
8.74 |
7.13 |
10.31 |
8.71 |
7.83 |
7.36 |
9.28 |
8.87 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
100 |
100 |
95 |
100 |
92 |
96 |
97 |
97 |
96 |
96 |
97 |
100 |
1-3 hours (%) |
0 |
0 |
5 |
0 |
8 |
4 |
3 |
2 |
4 |
4 |
3 |
0 |
3-6 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO |
||||||||||||
<1 hour (%) |
99 |
98 |
97 |
99 |
97 |
97 |
97 |
99 |
98 |
98 |
96 |
94 |
1-3 hours (%) |
1 |
2 |
3 |
1 |
3 |
3 |
3 |
1 |
2 |
2 |
4 |
6 |
3-6 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
>6 hours (%) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR |
||||||||||||
<1 hour (%) |
97 | 95 | 88 | 97 | 89 | 83 | 89 | 64 | 57 | 63 | 60 | 60 |
>1 hours (%) |
3 | 5 | 12 | 3 | 11 | 17 | 11 | 36 | 43 | 37 | 40 | 40 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES |
||||||||||||
<6 hour (%) |
97 | 97 | 92 | 95 | 98 | 96 | 97 | 99 | 97 | 98 | 97 | 91 |
>6-12 hours (%) |
3 | 3 | 8 | 3 | 2 | 4 | 2 | 1 | 3 | 2 | 3 | 9 |
<12-24 hour (%) |
0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
>24 hours (%) |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS |
||||||||||||
Amat Memuaskan |
86 | 85 | 80 | 85 | 89 | 91 | 130 | 144 | 101 | 93 | 87 | 73 |
Memuaskan |
71 | 88 | 98 | 88 | 100 | 81 | 107 | 96 | 98 | 97 | 73 | 63 |
Tidak Memuaskan |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
MONTHLY COMPARISON ON NUMBER OF METER STOLEN |
||||||||||||
Numbers of Meters |
14 | 7 | 2 | 5 | 1 | 3 | 1 | 4 | 3 | 4 | 1 | 9 |
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