Monthly Statistic For Year 2020
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| NUMBER OF CONSUMERS FOR YEAR 2019 |
| No. of Consumers |
73909
|
73961
|
73989
|
74180
|
74204
|
74225
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| COMPOSITION OF CONSUMERS FOR YEAR 2019 |
| Domestic |
63957
|
63990
|
63999
|
64152
|
64152
|
64083
|
|
|
|
|
|
|
| Commercial |
9908
|
9927
|
9946
|
9984
|
9992
|
10098
|
|
|
|
|
|
|
| Others |
44
|
44
|
44
|
44
|
45
|
44
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2019
|
| Production |
5084
|
4737
|
5016
|
4803
|
5062
|
4959
|
|
|
|
|
|
|
| Consumption |
3273
|
2951
|
2988
|
3070
|
2969
|
3415
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2019
|
Total Length of Pipelines (KM)
|
1474
|
1478
|
1484
|
1484
|
1484
|
1484
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
NOS. OF STAFF STRENGTH
|
Nos. of staff
|
186
|
185
|
192
|
191
|
191
|
191
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED
|
Complaints
|
395
|
322
|
302
|
156
|
268
|
395
|
|
|
|
|
|
|
Report by Public
|
341
|
318
|
234
|
173
|
263
|
372
|
|
|
|
|
|
|
Report by Staff
|
315
|
330
|
204
|
106
|
152
|
343
|
|
|
|
|
|
|
Nos. of Report per 1000 accounts
|
8.88
|
8.76
|
5.92
|
3.76
|
5.59
|
9.63
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLO
|
<1 hour (%)
|
75
|
67
|
78
|
72
|
87
|
67
|
|
|
|
|
|
|
1-3 hours (%)
|
17
|
21
|
20
|
24
|
11
|
20
|
|
|
|
|
|
|
3-6 hours (%)
|
4
|
8
|
2
|
2
|
2
|
8
|
|
|
|
|
|
|
>6 hours (%)
|
4
|
4
|
0
|
2
|
0
|
5
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLO
|
<1 hour (%)
|
68
|
57
|
64
|
64
|
67
|
55
|
|
|
|
|
|
|
1-3 hours (%)
|
21
|
23
|
27
|
26
|
30
|
33
|
|
|
|
|
|
|
3-6 hours (%)
|
4
|
14
|
9
|
8
|
3
|
7
|
|
|
|
|
|
|
>6 hours (%)
|
7
|
6
|
0
|
2
|
0
|
1
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR
|
<1 hour (%)
|
65
|
39
|
42
|
58
|
65
|
75
|
|
|
|
|
|
|
>1 hours (%)
|
36
|
61
|
58
|
42
|
35
|
25
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES
|
<6 hour (%)
|
96
|
89
|
98
|
98
|
98
|
98
|
|
|
|
|
|
|
>6-12 hours (%)
|
2
|
8
|
2
|
2
|
2
|
2
|
|
|
|
|
|
|
<12-24 hour (%)
|
2
|
3
|
0
|
0
|
0
|
0
|
|
|
|
|
|
|
>24 hours (%)
|
0
|
0
|
0
|
0
|
0
|
0
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS
|
Amat Memuaskan
|
164
|
192
|
122
|
128
|
166
|
211
|
|
|
|
|
|
|
Memuaskan
|
31
|
48
|
36
|
22
|
16
|
13
|
|
|
|
|
|
|
Tidak Memuaskan
|
0
|
0
|
0
|
0
|
0
|
0
|
|
|
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN
|
Numbers of Meters
|
19
|
9
|
0
|
0
|
5
|
8
|
|
|
|
|
|
|
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