Theme: Blue and Green Theme: Blue and Green Theme: Red Theme: Green
Background: 1 Background: 2 Background: 3 

Last Update: 3 Dec 2020
Version 8.3.0
Monthly Statistic for Year 2020Monthly Statistic for Year 2020

Monthly Statistic For Year 2020


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2020
No. of Consumers 73909
73961
73989
74180
74204
74225
73963
74190
74440




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2020
Domestic 63957
63990
63999
64152
64152
64083
63636
63540
63529



Commercial 9908
9927
9946
9984
9992
10098
10280
10606
10867



Others 44
44
44
44
45
44
47
44
44




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2020

Production 5084
4737
5016
4803
5062
4959
5143
5258
5104



Consumption 3273
2951
2988
3070
2969
3415
2536
3035
3061




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2020

Total Length of Pipelines (KM)
1474
1478
1484
1484
1484
1484
1482
1483
1483




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2020

Nos. of staff
186
185
192
191
191
191
191
191
189




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2020

Complaints
395
322
302
156
268
395
387
422
371



Report by Public
341
318
234
173
263
372
485
343
295



Report by Staff
315
330
204
106
152
343
200
302
317



Nos. of Report per 1000 accounts
8.88
8.76
5.92
3.76
5.59
9.63
10.61
8.69
8.22




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020

<1 hour       (%)
75
67
78
72
87
67
80
68
84



1-3 hours     (%)
17
21
20
24
11
20
15
27
12



3-6 hours     (%)
4
8
2
2
2
8
4
5
4



>6 hours      (%)
4
4
0
2
0
5
0
0
0




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020

<1 hour        (%)
68
57
64
64
67
55
67
71
74



1-3 hours      (%)
21
23
27
26
30
33
26
20
18



3-6 hours      (%)
4
14
9
8
3
7
7
5
6



>6 hours       (%)
7
6
0
2
0
1
0
4
2




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2020

<1 hour        (%)
65
39
42
58
65
75
80
82
82



>1 hours       (%)
36
61
58
42
35
25
20
18
18




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2020

<6 hour  (%)
96
89
98
98
98
98
88
98
98



>6-12 hours (%)
2
8
2
2
2
2
8
2
1



<12-24 hour (%)
2
3
0
0
0
0
4
0
1



>24 hours (%)
0
0
0
0
0
0
0
0
0




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2020

Amat Memuaskan
164
192
122
128
166
211
201
210
198



Memuaskan
31
48
36
22
16
13
7
9
6



Tidak Memuaskan
0
0
0
0
0
0
0
0
0




Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2020

Numbers of Meters
19
9
0
0
5
8
4
1
0



Archive »