Monthly Statistic For Year 2020
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| NUMBER OF CONSUMERS FOR YEAR 2020 |
| No. of Consumers |
73909
|
73961
|
73989
|
74180
|
74204
|
74225
|
73963
|
74190
|
74440
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| COMPOSITION OF CONSUMERS FOR YEAR 2020 |
| Domestic |
63957
|
63990
|
63999
|
64152
|
64152
|
64083
|
63636
|
63540
|
63529
|
|
|
|
| Commercial |
9908
|
9927
|
9946
|
9984
|
9992
|
10098
|
10280
|
10606
|
10867
|
|
|
|
| Others |
44
|
44
|
44
|
44
|
45
|
44
|
47
|
44
|
44
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2020
|
| Production |
5084
|
4737
|
5016
|
4803
|
5062
|
4959
|
5143
|
5258
|
5104
|
|
|
|
| Consumption |
3273
|
2951
|
2988
|
3070
|
2969
|
3415
|
2536
|
3035
|
3061
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
TOTAL LENGTH OF PIPELINES FOR YEAR 2020
|
Total Length of Pipelines (KM)
|
1474
|
1478
|
1484
|
1484
|
1484
|
1484
|
1482
|
1483
|
1483
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
NOS. OF STAFF STRENGTH FOR YEAR 2020
|
Nos. of staff
|
186
|
185
|
192
|
191
|
191
|
191
|
191
|
191
|
189
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2020
|
Complaints
|
395
|
322
|
302
|
156
|
268
|
395
|
387
|
422
|
371
|
|
|
|
Report by Public
|
341
|
318
|
234
|
173
|
263
|
372
|
485
|
343
|
295
|
|
|
|
Report by Staff
|
315
|
330
|
204
|
106
|
152
|
343
|
200
|
302
|
317
|
|
|
|
Nos. of Report per 1000 accounts
|
8.88
|
8.76
|
5.92
|
3.76
|
5.59
|
9.63
|
10.61
|
8.69
|
8.22
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020
|
<1 hour (%)
|
75
|
67
|
78
|
72
|
87
|
67
|
80
|
68
|
84
|
|
|
|
1-3 hours (%)
|
17
|
21
|
20
|
24
|
11
|
20
|
15
|
27
|
12
|
|
|
|
3-6 hours (%)
|
4
|
8
|
2
|
2
|
2
|
8
|
4
|
5
|
4
|
|
|
|
>6 hours (%)
|
4
|
4
|
0
|
2
|
0
|
5
|
0
|
0
|
0
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2020
|
<1 hour (%)
|
68
|
57
|
64
|
64
|
67
|
55
|
67
|
71
|
74
|
|
|
|
1-3 hours (%)
|
21
|
23
|
27
|
26
|
30
|
33
|
26
|
20
|
18
|
|
|
|
3-6 hours (%)
|
4
|
14
|
9
|
8
|
3
|
7
|
7
|
5
|
6
|
|
|
|
>6 hours (%)
|
7
|
6
|
0
|
2
|
0
|
1
|
0
|
4
|
2
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON RESPONSE TIME BY TERM CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2020
|
<1 hour (%)
|
65
|
39
|
42
|
58
|
65
|
75
|
80
|
82
|
82
|
|
|
|
>1 hours (%)
|
36
|
61
|
58
|
42
|
35
|
25
|
20
|
18
|
18
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES IN JULY 2020
|
<6 hour (%)
|
96
|
89
|
98
|
98
|
98
|
98
|
88
|
98
|
98
|
|
|
|
>6-12 hours (%)
|
2
|
8
|
2
|
2
|
2
|
2
|
8
|
2
|
1
|
|
|
|
<12-24 hour (%)
|
2
|
3
|
0
|
0
|
0
|
0
|
4
|
0
|
1
|
|
|
|
>24 hours (%)
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2020
|
Amat Memuaskan
|
164
|
192
|
122
|
128
|
166
|
211
|
201
|
210
|
198
|
|
|
|
Memuaskan
|
31
|
48
|
36
|
22
|
16
|
13
|
7
|
9
|
6
|
|
|
|
Tidak Memuaskan
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|
|
|
|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
|
MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2020
|
Numbers of Meters
|
19
|
9
|
0
|
0
|
5
|
8
|
4
|
1
|
0
|
|
|
|
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