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Monthly Statistics For Year 2023

Monthly Statistics For Year 2023


 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
NUMBER OF CONSUMERS FOR YEAR 2023
No. of Consumers 78302 78263 78382 78477 78583 78657 78814 79034 79166 79393


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
COMPOSITION OF CONSUMERS FOR YEAR 2023
Domestic 64731 64625 64601 64646 64689 64629 64715 64841 64852  
 
Commercial 13525 13592 13735 13785 13848 13918 14052 14146 14267      
Others 46 46 46 46 46 47 47 47 47      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON PRODUCTION & CONSUMPTION FOR YEAR 2023
Production 5900 5293 5868 5724 5962 5752 5941 5889 5727      
Consumption 3508 2831 2943 2963 3151 3346 2863 3136 3143      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

TOTAL LENGTH OF PIPELINES  FOR YEAR 2023
Total Length of Pipelines (KM)
 1511 1514 1515 1515 1515 1515 1515 1514 1511      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

NOS. OF STAFF STRENGTH FOR YEAR 2023
Nos. of staff
 197 196 196 195 194 194 194 194 193    

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON BETWEEN TOTAL COMPLAINTS AND REPORT RECEIVED FOR YEAR 2023
Complaints
 1379 738 1016 1045 1230 1164 921 1036 880      
Report by Public
 428 325 382 378 359 397 267 313 259      
Report by Staff
 223 355 381 243 305 242 326 383 332      
Nos. of Report per 1000 accounts
 8.31 8.69 9.73 7.91 8.45 8.12 7.52 8.81 7.47      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR MAIN BURSTS UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2023
<1 hour       (%)
 93 91 86 94 89 90 93 92 99      
1-3 hours     (%)
 7 7 1 5 9 4 7 8 1      
3-6 hours     (%)
 0 2 3 0 0 4 0 0 0      
>6 hours      (%)
 0 0 0 1 2 2 0 0 0      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME FOR SITE INSPECTION FOR COMM.PIPES LEAKING UPON RECEIVING COMPLAINT FROM CSLE FOR YEAR 2023
<1 hour        (%)
 83 90 79 83 81 85 91 90 92      
1-3 hours      (%)
 12 8 9 15 12 10 8 9 5      
3-6 hours      (%)
 5 1 8 2 4 5 1 1 3      
>6 hours       (%)
 0 1 4 0 3 0 0 0 0      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON RESPONSE TIME BY TERM  CONTRACTOR FOR MAIN BURSTS UPON RECEIVING CALL FROM SWB SUPERVISOR FOR YEAR 2023
<1 hour        (%)
 61 50 51 54 42 52 48 39 42      
>1 hours       (%)
 39 50 49 46 58 48 52 61 58      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

RESTORATION TIME FOR WATER INTERRUPTION DUE TO MAIN BURSTS/LEAKAGES FOR YEAR 2023
<6 hour  (%)
 91 100 96 92 96 96 96 98 99      
>6-12 hours (%)
 5 0 4 8 4 3 2 2 1      
<12-24 hour (%)
 4 0 0 0 0 1 2 0 0      
>24 hours (%)
 0 0 0 0 0 0 0 0 0      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON CUSTOMER SATIFACTION SURVEY FOR SOLVING COMPLAINTS FOR YEAR 2023
Amat Memuaskan
 153 190 258 178 200 176 214 229 182      
Memuaskan
 10 16 22 20 25 22 24 28 17    
Tidak Memuaskan
 0 0 0 0 0 0 0 0 0      

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

MONTHLY COMPARISON ON NUMBER OF METER STOLEN FOR YEAR 2023
Numbers of Meters
 7 5 7 4 5 4 5 2 3      

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